Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rabia Ali

Brampton,ON

Summary

Friendly Flow Team Member with significant employment in customer service settings. Thrives in fast-paced sales environments—strong problem-solving and decision-making skills. Good people management and communication skills. A team player and able to work under high pressure and time limitations. With good managerial skills and organizational capabilities. Skilled in analyzing and interpreting test results, collaborating with medical staff, and utilizing laboratory information systems. Dedicated to providing accurate and reliable data for patient diagnosis and treatment. I am seeking a challenging role to utilize my skills further and contribute to the mission of a healthcare organization.

Overview

5
5
years of professional experience

Work History

Customer Service

HMS Host International
06.2018 - 03.2023
  • Developed documentation for customer service procedures and policies.
  • Created training materials for new customer service representatives.
  • Provided excellent customer service throughout entire move process.
  • Developed company policies related to customer service operations.
  • Implemented best practices for customer service processes.
  • Monitored daily operations of the customer service department.
  • Utilized customer feedback to improve customer service experience.
  • Investigated complex customer service issues using internal resources.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Handled escalated customer service issues efficiently and effectively.

Customer Service Representative

Retail Store
Toronto, Ontario
11.2019 - 12.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

Medical Laboratory Assistant/Technician

Oxford College of Arts, Business,and Technology
08-2024

Skills

  • Customer service expertise
  • Team player
  • Flexibility
  • Time management
  • Self-management
  • Friendliness and manners
  • Patient service and assistance

Accomplishments

  • I am very proud of my achievements in customer service. I have consistently maintained a high satisfaction rate among my customers, and I have received positive feedback for my responsiveness, problem-solving skills, and friendly attitude. I have also been recognized for my ability to effectively communicate with customers and ensure that their needs are met in a timely and efficient manner. I believe that my dedication to providing excellent customer service has contributed significantly to the overall success of the business.

References

References available upon request.

Timeline

Customer Service Representative

Retail Store
11.2019 - 12.2020

Customer Service

HMS Host International
06.2018 - 03.2023

Medical Laboratory Assistant/Technician

Oxford College of Arts, Business,and Technology
Rabia Ali