RaBIA ABBASI
Mississauga,ON
Summary
12+ years of exceptional customer service and administration experience along with strong relationship building for leading communications companies. Outstanding attention to detail and the ability to work with minimal supervision. Specialty in diplomatically resolving customer complaints and diffusing tensions to ensure customer retention. Strong aptitude for learning new systems and technologies. Advanced MS Office skills including Microsoft Excel and PowerPoint. Experience in handling sensitive information while maintaining confidentiality.
Overview
19
19
years of professional experience
Work History
Repair Center Supervisor
Ingenico
12.2022 - 03.2024
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Optimized scheduling processes to maximize productivity and minimize labor costs without sacrificing quality of service.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
FACILITIES ADMINISTRATOR
Ingenico
01.2020 - 12.2022
- Support in the onboarding process for new team members including facilitating tours, setting up employee workspaces, new employee profile creation in our systems, scheduling of tasks required to be completed, and taking daily attendance
- Record and maintain employee data in weekly and monthly reports
- Support the Health and Safety committee in implementing and ensuring strict adherence to all Covid-19 protocols
- Member of JHSC and First Aid.
WARRANT EXCLUSION ANALYST & QUALITY ASSURANCE
Ingenico
01.2015 - 01.2020
- Monitored Warranty Exclusion Devices by identifying problems and retrieving relevant information to prepare analysis
- Tracked Warranty Exclusion Device performance to established targets
- Analyzed, documented, and elevated within the Warranty Exclusion Device department any anomalies in trend or claims data with guidance
- Outlined quality assurance policies and procedures
- Ensured that quality assurance standards were adequate
- Planned, performed, and oversaw inspection and testing of products to ensure all quality standards were met before shipping out devices.
SALE ASSOCIATE
MARSHALLS
01.2013 - 12.2014
- Responsible for assisting in the daily operations of the Store
- Assigned to work in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room
- Greet and Thank customers.
SHIFT MANAGER
POPEYES CHIKCEN
08.2010 - 04.2012
- Supervised crew members and team leaders (2-10 people) in the preparation of menu items to ensure compliance with all Popeyes Corporate Operations and Sanitation standards
- Supervised hourly staff to maintain a good level of customer service and ensured orders were taken in a prompt, accurate and courteous manner
- Resolved customer complaints as required.
CUSTOMER SERVICES REPRESENTATIVE
ROGERS
06.2005 - 01.2007
- Delivered exceptional customer service by ensuring client satisfaction and loyalty
- Ensured successful resolution of escalations, client complaints and issues with data plans and phones
- Promoted the latest Rogers products to customer
- Provided phone plan recommendations based on customer demands and needs.
Education
Diploma -
the woodlands high school
01.2003
Certificate in Business Administration -
sheridan College
01.2004
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Repair Center Supervisor
Ingenico
12.2022 - 03.2024
FACILITIES ADMINISTRATOR
Ingenico
01.2020 - 12.2022
WARRANT EXCLUSION ANALYST & QUALITY ASSURANCE
Ingenico
01.2015 - 01.2020
SALE ASSOCIATE
MARSHALLS
01.2013 - 12.2014
SHIFT MANAGER
POPEYES CHIKCEN
08.2010 - 04.2012
CUSTOMER SERVICES REPRESENTATIVE
ROGERS
06.2005 - 01.2007
Diploma -
the woodlands high school
Certificate in Business Administration -
sheridan College
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