An organized and dependable individual, successful at managing multiple duties with a positive attitude, and willing to take on added responsibilities to meet organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
RYAN VENDING COMPANY LIMITED
06.2024 - Current
Maintain and update ERP systems to ensure accurate and up-to-date information
Provide comprehensive operational support to various departments to ensure seamless business processes
Assisted in stock counts
Order picking.
Improved operational effectiveness by collaborating with drillers to make necessary adjustments based on real-time data evaluation.
Customer Sales Representative
ALL-IN-VENDING / LEMON HEAVEN / CIN CITY DONUTS
03.2023 - 04.2024
Auditing vending Machines
Cash retrieval from vending Machines to office
Assisting in restocking vending machines
Entry at least 50 daily sales
Driving food trucks to directed locations
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Bookkeeper/ Finance Intern
MAGGIEFRIMPS CO. LTD
01.2020 - 12.2022
Assisted in preparing financial reports and maintaining financial records
Communicated and resolved client disputes regarding outstanding invoices, payments and adjustments
Communicated regularly with customers regarding account questions and issues
Communicated with about 30 clients daily to resolve billing and payment issues
Receiving payment and issuing invoices with QuickBooks contributed to audit preparations by organizing financial records and addressing discrepancies promptly.
Customer Care Representative
KAN ROYAL PETROLEUM
02.2017 - 12.2018
Responded to about 20 inquiries and complaints via phone, email, and chat daily
Resolved customer issues and escalated complex cases to appropriate department
Utilized CRM systems to track customer interactions and update account information accurately
Maintained accurate customer records and documented all interactions.
Education
Master of Business Administration -
UNIVERSITY CANADA WEST
Vancouver, BC
06.2024
Bachelors in Business Administration -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Ghana
09.2021
Skills
Good communication skills
Proficiency in SQL, Microsoft Office, Salesforce, Tableau, Sage50
Proficiency in Tally, QuickBooks, Excel & ERP
Attention to Detail
Class 5 driver's License
Microsoft Outlook
Interpersonal and written communication
Teamwork and Collaboration
Strategic Planning
Data Evaluation
Certification
IAB Digital Marketing and Media Foundations Certification, Digital Marketing Institution (DMI), CAUCW167047
Timeline
Operations Support Specialist
RYAN VENDING COMPANY LIMITED
06.2024 - Current
Customer Sales Representative
ALL-IN-VENDING / LEMON HEAVEN / CIN CITY DONUTS
03.2023 - 04.2024
Bookkeeper/ Finance Intern
MAGGIEFRIMPS CO. LTD
01.2020 - 12.2022
Customer Care Representative
KAN ROYAL PETROLEUM
02.2017 - 12.2018
Master of Business Administration -
UNIVERSITY CANADA WEST
Bachelors in Business Administration -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY