RABBY WIREDU
Surrey,BC
Summary
An organized and dependable individual, successful at managing multiple duties with a positive attitude, and willing to take on added responsibilities to meet organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
RYAN VENDING COMPANY LIMITED
06.2024 - Current
- Maintain and update ERP systems to ensure accurate and up-to-date information
- Provide comprehensive operational support to various departments to ensure seamless business processes
- Assisted in stock counts
- Order picking.
- Improved operational effectiveness by collaborating with drillers to make necessary adjustments based on real-time data evaluation.
Customer Sales Representative
ALL-IN-VENDING / LEMON HEAVEN / CIN CITY DONUTS
03.2023 - 04.2024
- Auditing vending Machines
- Cash retrieval from vending Machines to office
- Assisting in restocking vending machines
- Entry at least 50 daily sales
- Driving food trucks to directed locations
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Bookkeeper/ Finance Intern
MAGGIEFRIMPS CO. LTD
01.2020 - 12.2022
- Assisted in preparing financial reports and maintaining financial records
- Communicated and resolved client disputes regarding outstanding invoices, payments and adjustments
- Communicated regularly with customers regarding account questions and issues
- Communicated with about 30 clients daily to resolve billing and payment issues
- Receiving payment and issuing invoices with QuickBooks contributed to audit preparations by organizing financial records and addressing discrepancies promptly.
Customer Care Representative
KAN ROYAL PETROLEUM
02.2017 - 12.2018
- Responded to about 20 inquiries and complaints via phone, email, and chat daily
- Resolved customer issues and escalated complex cases to appropriate department
- Utilized CRM systems to track customer interactions and update account information accurately
- Maintained accurate customer records and documented all interactions.
Education
Master of Business Administration -
UNIVERSITY CANADA WEST
Vancouver, BC06.2024
Bachelors in Business Administration -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Ghana09.2021
Skills
- Good communication skills
- Proficiency in SQL, Microsoft Office, Salesforce, Tableau, Sage50
- Proficiency in Tally, QuickBooks, Excel & ERP
- Attention to Detail
- Class 5 driver's License
- Microsoft Outlook
- Interpersonal and written communication
- Teamwork and Collaboration
- Strategic Planning
- Data Evaluation
Certification
IAB Digital Marketing and Media Foundations Certification, Digital Marketing Institution (DMI), CAUCW167047
Timeline
Operations Support Specialist
RYAN VENDING COMPANY LIMITED
06.2024 - Current
Customer Sales Representative
ALL-IN-VENDING / LEMON HEAVEN / CIN CITY DONUTS
03.2023 - 04.2024
Bookkeeper/ Finance Intern
MAGGIEFRIMPS CO. LTD
01.2020 - 12.2022
Customer Care Representative
KAN ROYAL PETROLEUM
02.2017 - 12.2018
Master of Business Administration -
UNIVERSITY CANADA WEST
Bachelors in Business Administration -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
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