Summary
Overview
Work History
Education
Skills
Additional Information
Langues
Certification
Timeline
Generic

Rabah Azem

Montréal,QC

Summary

Experienced in Administration with a DEP, skilled in Office suite and Excel dashboards. Strong team player adept at handling administrative tasks. Meticulous worker committed to upholding established processes. Qualifications and dedication make me a valuable asset to any team.

Diligent Secretary with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Adjoint Administratif

Agence De Placement .
08.2024 - 04.2025
  • Instruction et gestion administrative des dossiers, contrôles des pièces, saisie informatique, suivi courant, classement et archivage des documents.
  • Accueil chaleureux et professionnel des visiteurs, orientation dans les locaux, mise en relation avec le service ou un collaborateur.
  • Saisie informatique et mise à jour des données, numérisation, classement et archivage des documents.
  • Réception du public, réponse aux demandes d'informations, orientation vers le service recherché, gestion des rendez-vous.
  • Réception des appels téléphoniques, traitement des demandes de renseignements, orientation des usagers vers le service recherché, prise et transmission des messages.
  • Accueil physique et téléphonique des clients ou usagers : information et orientation vers l'interlocuteur adéquat.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Secretary

Clinique Dentaire
07.2019 - 06.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

DEP - Administration

Collège Supérieur De Montréal
Montreal, QC
08-2024

Licence 3 Ans Université - Génie électrique

Université Algérie
Algérie
07-2022

Skills

  • Esprit d'équipe
  • Gestion administrative
  • Accueil du public
  • Adaptabilité
  • Travail d'équipe
  • Traitement du courrier entrant
  • Sens de l'organisation
  • Efficacité
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Computer proficiency
  • Customer relations
  • Microsoft Office Suite
  • Appointment scheduling
  • Invoice processing
  • Documentation and reporting
  • Microsoft PowerPoint

Additional Information

  • Secouriste
  • [Sport] : membre actif d'une équipe depuis [Nombre] ans
  • Cinéma

Langues

Français
Bilingue
Arabe
Langue maternelle
Anglais
Intermédiaire
Espagnol
Débutant
amazigh
Native or Bilingual

Certification

Attestation de secourisme.

Attestation agent de sécurité.

Attestation ASP chantier de construction .

Timeline

Adjoint Administratif

Agence De Placement .
08.2024 - 04.2025

Secretary

Clinique Dentaire
07.2019 - 06.2022

DEP - Administration

Collège Supérieur De Montréal

Licence 3 Ans Université - Génie électrique

Université Algérie

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Rabah Azem