Raagavy Thivyanathan
Brampton,ON
Summary
Diligent and detail-oriented Social Service Worker graduate offering 10+ years of hands-on experience with client support and advocacy. Experienced in aiding marginalized groups and spearheading initiatives to uplift living standards. Highly effective at tackling multiple tasks, fostering relationships with a wide range of individuals and showcasing leadership prowess. Proactive and adaptable to dynamic company needs, all while adhering to rigorous timelines, budgets and objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Hilton Garden Inn
Mississauga, ON
05.2023 - Current
- Evaluate employee performance regularly and provided constructive feedback for improvement.
- Create training materials and conduct training sessions for guest service personnel on proper customer service techniques.
- Participate in weekly departmental meetings to discuss new developments or changes in processes related to guest services.
- Review sales reports from previous days, weeks, months to identify any potential opportunities or areas of concern.
- Implement measures to reduce costs associated with guest services operations while maintaining high quality standards.
- Established effective communication channels between front desk personnel and other departments within the hotel.
Outreach Coordinator
Seva Food Bank
Malton, ON
09.2020 - 09.2023
- Handled all intake applications for new clients and provided service navigation
- Assisted the Program Coordinator with overseeing and developing programs, organized events and targeted training
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints
- Implemented community outreach and engagement plans to reach vulnerable communities
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Drafted grant proposals seeking funding for various projects related to outreach efforts
Youth Outreach Worker
Malvern Family Resource Centre
Scarborough , ON
09.2018 - 09.2023
- Engaged with at-risk-youth in the local community and acted as an advocate and mentor to counsel youth and promote resiliency
- Obtained and demonstrated knowledge of community services, resources, policies, programs and barriers affecting clients with disabilities from conducting research on programs and services provided by other agencies within the Malvern community
- Completed administrative documentation when writing reports and aided clients in completing a multitude of forms and applications
- Interpreted policies for clients and applied current legislations to determine program eligibility while identifying infractions and making suitable recommendations
- Organized recreational activities designed to build relationships between staff members and participants
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries
Customer Care Representative
When I Work, Inc.
Remote
07.2022 - 03.2023
- Proactively investigated and resolved a wide range of customer issues, adapted to individual circumstances while applying both diplomacy and assertiveness to assure customer needs are met in a timely manner
- First point of contact for software-related support for Users using who the When I Work app on web and mobile devices
- Assisted Users with troubleshooting and reporting new/potential defects or bugs with the app to Development teams
- Responsible for quality assistance to Users and providing support via live chat and email for inquiries and complaints on basic to complex levels
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Data Management Analyst
Blackberry
Waterloo, ON
09.2021 - 04.2022
- Handled client interactions, addressing their queries and resolving concerns
- Followed through on marketing leads to organize product presentations for local account teams
- Proficiently navigated Salesforce CRM for lead generation, opportunity creation, and prompt follow-through
- Managed rigorous data purification and validation, elevating data integrity by 15% and bolstering cross-functional decision-making
- Provided technical support on database applications and tools
- Introduced automated protocols for recurring data tasks, slashing manual efforts by 30% and optimizing resources for strategic data evaluations
Education
Social Service Worker
Sheridan College
Brampton, ON04-2022
Criminology
University of Toronto
Mississauga, ON01-2018
Skills
- Sales Planning
- Operations Management
- Policy Enforcement
- Performance Improvement
- Risk Assessment
- Client Relationship Management
- Issue and Conflict Resolution
- Information Confidentiality
- Administration and Reporting
- Quality Standards
- Strategic Planning
- Customer Support
Certification
- Registered SSW
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Timeline
Guest Service Supervisor
Hilton Garden Inn
05.2023 - Current
Customer Care Representative
When I Work, Inc.
07.2022 - 03.2023
Data Management Analyst
Blackberry
09.2021 - 04.2022
Outreach Coordinator
Seva Food Bank
09.2020 - 09.2023
Youth Outreach Worker
Malvern Family Resource Centre
09.2018 - 09.2023
Social Service Worker
Sheridan College
Criminology
University of Toronto
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