Rubin Thomas
Summary
Inventive Operations Specialist with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Bus Driver
STM
Montreal, QC
10.2022 - 12.2023
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
Operations Specialist
Tesla Motors
Montreal, Quebec
09.2021 - 09.2022
- Identified operational and performance issues and worked with managers to resolve concerns.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Trained, mentored and motivated employees to maximize team productivity.
- Gathered and reviewed customer feedback to drive customer satisfaction and loyalty.
- Completed various reports and analyzed each report to decide where improvements could be made.
Administrator - Customer Service
Lespac - AutoTrader
Longueuil, QC
09.2020 - 02.2021
- Performed administrative support functions such as processing payments and reconciling accounts
- Evaluated customer issues and complaints and developed amicable solutions
- Reviewed daily reports in detail and resolved any identified discrepancies
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers.
Education
Carpentry
Pierre Dupuy
Longueuil06-2024
Bachelor of Arts - Sociology
Concordia University
High School Diploma -
Forest Hills High School
Skills
- Customer service excellence
- Administrative management
- Microsoft Office Public speaking
- Creative thinking
- Experience in Leadership
- Planning and Coordination
Timeline
Bus Driver
STM
10.2022 - 12.2023
Operations Specialist
Tesla Motors
09.2021 - 09.2022
Administrator - Customer Service
Lespac - AutoTrader
09.2020 - 02.2021
Carpentry
Pierre Dupuy
Bachelor of Arts - Sociology
Concordia University
High School Diploma -
Forest Hills High School
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