Raven Hollins

• Enhanced system efficiency by identifying and resolving technical issues in a timely manner.
• Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
• Diagnosed and troubleshot hardware, software and network issues.
• Monitored system performance to identify potential issues.
• Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
• Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.

• Responsible for introducing EMR platforms to new clients and answering all questions
• Assisted in doing the initial presentation on a new EMR system after it was installed
• Worked closely with medical office professionals on helping them to understand their new system
• Assisted in new hospital office rollout (NYU Langone 2023)
• Provided ATE support to providers, nurses, and MA's with multiple modalities
• Responsible for Implementation of Epic across NYU LANGONE AND assisted with the focus on successful completion of TDR
• Confirmed if ticket issues were hardware, software, or workflow related
• Followed up with end users to confirm trouble tickets were resolved in timely matter or to confirm if tickets needed to be escalated further
• Assisted with the development of TDR test procedures.

• Provided data analysis both within and outside the department
• Developed reports, interactive dashboards, and internal procedures
• Supported multiple internal levels of management in the evaluation of initiatives
• Coordinate client and provider focused health services research
• Provided elbow support to Physicians Nurses and Technicians.

• Enhanced system efficiency by identifying and resolving technical issues in a timely manner.
• Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
• Diagnosed and troubleshot hardware, software and network issues.
• Monitored system performance to identify potential issues.
• Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
• Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.

• Serve as main point of contact for clinicians using the cloud-based medical software solution EMR
• Carried out user and market research for product improvement
• Managed product suite of multiple applications, and trained end users to proficiency
• Provided management support and medication reconciliation
• Determined and outlined client needs.

• Enhanced system efficiency by identifying and resolving technical issues in a timely manner.
• Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
• Diagnosed and troubleshot hardware, software and network issues.
• Monitored system performance to identify potential issues.
• Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
• Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams.
• Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.

▪ Provided training and support to medical providers and staff nurses on clinical units with knowledge of
Cerner software.
▪ System support included but not limited to entering new orders and lab, Power Charting, reviewing
orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu.
▪ Created patient list and criteria-based worklist, charting (CPP) comprehensive patient profile, and
knowledgeable of each tab and icon and its use

• Partner with leadership and stakeholders as a Subject Matter Expert to improve Specialty Training, development and implementation of guidelines/policies and workflows to improve the member experience
• Navigated various software suites for effective healthcare account management
• Collect cumulative data and statistics and enter data into automated systems
• Participated in cross-divisional special projects, studies, or other activities to identify ways Kaiser Permanente could improve customer service
• Utilizes established guidelines to schedule appointments for specialty departments
• Login labs for verification of end users correct SER record
• Increased efficiency and exceed training goals resulting in achieving epics honor roll status.

▪ Provided elbow support to front desk staff, lab techs, nurses, physicians etc.
▪ Provided one on one training.
▪ Called in/resolved tickets.
▪ System support included but not limited to entering new orders and lab, Power Charting, reviewing
orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu.

• Created a recruiting dashboard using SQL and Excel, leveraging data from ADP Workforce and ICIMS, resulting in providing stakeholders and directors with key recruiting metrics and KPI's for data-driven decision-making
• Performed statistical analysis on gathered HRIS/TA data and altered pre-existing reports with new calculations, formulas, automation techniques for continuous improvement efforts
• Developed an automated recruiting timeline using ICIMS, EXCEL, and VBA macros, allowing for efficient tracking on dental hiring progress
• Provided weekly forecasts and identified changes in the hiring stages and pace
• Constructed and maintained reported of hiring, turnover, and revenue trends to senior leaders.