Quynh Mai Tran
Victoria,BC
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Senior Food and Beverage Server
Original Pho Eatery
02.2019 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Streamlined ordering process for improved efficiency and reduced wait times.
- Promoted positive team dynamics by fostering open communication among staff members across all departments.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer nee
- Trained new employees on restaurant policies and procedures, ensuring consistent service quality.
- Skilled at working independently and collaboratively in a team environment.
Food and Beverage Server
Greenleaf Bistro
08.2017 - 04.2020
- Demonstrated success in maintaining high level of customer satisfaction.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Adhered to health and safety standards while handling food and beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Diploma in Business Administration - Human Resource Management
Camosun College
Victoria, BC06.2020
Skills
- Item promotion
- Workflow Coordination
- Strong Communication Skills
- Beverage Preparation
- Menu Memorization
- Conflict and Complaint Resolution
- Point of sale operation
- Inventory Management
- Specials Promotion and Upselling
- Safe Food Handling
Languages
English
Professional Working
Timeline
Senior Food and Beverage Server
Original Pho Eatery
02.2019 - Current
Food and Beverage Server
Greenleaf Bistro
08.2017 - 04.2020
Diploma in Business Administration - Human Resource Management
Camosun College
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