Quynh Ngo
1439 Premier Way SW Calgary,Canada
Summary
Experienced in the hospitality industry, friendly and enthusiastic individual with a strong background in hotel and restaurant operations. Highly developed time management, multitasking, planning, and administrative skills. Excels in efficiently handling various responsibilities. Ability to quickly grasp new tasks and adapt seamlessly to changing environments. Proficient in nurturing and growing key customer relationships, ensuring satisfaction and loyalty. Consistently represents establishments in a positive light with a friendly and professional demeanor.
Overview
4
4
years of professional experience
Work History
Lounge Server
Intercontinental Toronto Centre
02.2021 - 11.2023
- Provided efficient, friendly, and professional service by adhering to established standards and procedures for serving food and beverage.
- Prepared a variety of coffee beverages while maintaining high customer satisfaction and efficiency in a fast-paced cafe environment.
- Ensured continuous availability of stocked food items during service hours.
- Provided guest assistance and addressed queries effectively
- Ensured tidy environment by clearing lounge area of dirty glasses, linens, and dishes
- . Contributed to creating a welcoming atmosphere by greeting guests warmly upon arrival.
Line cook
Milagro Restaurant
10.2019 - 09.2022
- Successfully executed the preparation and cooking of ceviche dishes alongside desserts
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained cleanliness and hygiene standards in food preparation areas
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Concierge (Internship)
Intercontinental Toronto Centre
- Promoted retail outlets and amenities in establishment, and educated guests about outside restaurants, shows, spas, and retail outlets
- Maintained luxury environment by exceeded guest expectations for quality and service
- Coordinated the efficient and secure delivery of guest luggage, mail and package
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Office Assistant
New Zealand Education
- Calling for customer to introduce details about program of company
- Creating meeting materials and check mail
- Answered customer questions and give information to callers, take messages, or transfer calls to appropriate individual with professional attitudes
Waitress
The coffee house
- Presented a friendly and positive attitudes while taking the orders from patrons
- Served food or beverage to customers, and prepares specialty dishes at tables as required
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Education
Tourism and Hospitality Management Diploma -
George Brown College
08.2019
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Valid certificates in Smart Serve, Sanitation and Emergency First Aid & CPR Level
Hobbies and Interests
- Cooking
- Photography
Timeline
Lounge Server
Intercontinental Toronto Centre
02.2021 - 11.2023
Line cook
Milagro Restaurant
10.2019 - 09.2022
Concierge (Internship)
Intercontinental Toronto Centre
Office Assistant
New Zealand Education
Waitress
The coffee house
Tourism and Hospitality Management Diploma -
George Brown College
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