Summary
Overview
Work History
Education
Skills
Timeline
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SHANTAL SHEPPARD

Hayward,CA

Summary

Recent Medical Assistant graduate with hands-on clinical training and a strong foundation in patient care, administrative support, and medical office procedures. Seeking to contribute to a healthcare team by providing compassionate, efficient support and ensuring smooth day-to-day operations in a fast-paced medical environment.

Overview

1
1
year of professional experience

Work History

HSS 1

Planned Parenthood Mar Monte
07.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Medical Assistant

Ostia Health Clinic
05.2025 - 06.2025
  • Roomed patients
  • Assisted healthcare professionals in taking vitals, chart documentation, and medical histories
  • EKGs & assisted with filing documents, billing and verifying insurance
  • Validated patient insurance information and copays
  • Scheduled 30 to 40 patient appointments, and faxing documents
  • Participated and observed in clinical procedures, gaining knowledge of medical protocols, and obtained new hands-on experience
  • Provided excellent customer service while addressing patients’ questions and concerns
  • Checked patients in and out

Medical Assistant

Bay Area Podiatry Group
05.2025 - 05.2025
  • Roomed patients
  • Administered medication to patients
  • Scheduled patient appointments and answered phone calls
  • Cleaned rooms and change wound dressage
  • Provided empathetic care to patients and effectively addressed their needs and concerns
  • Assisted with x-ray exams
  • Shadowed highly experienced medical assistants in various specialties, enhancing understanding of diverse medical fields

Lead Security Officer

Sutter Health CPMC
05.2024 - 05.2025
  • Responded quickly to emergency situations to assess and deflect issues
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Checked and verified photo identification prior to granting facility access
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents

Education

Medical Assisting Certification -

Carrington College
San Leandro, CA
01.2025

High School Diploma -

Greenwood Academy
Richmond, CA
06-2020

Skills

  • Team Player & Reliable
  • Time Management
  • Organized
  • Team Leadership
  • Wound Treatment
  • Vital Signs
  • Examination Support
  • Venipuncture
  • Customer Service
  • Patient Care
  • EKGs & Emergency Preparedness
  • Dosage Calculating
  • Urinalysis
  • Sterilizing Instruments
  • Injection Administration
  • Ambulation
  • Administrative Skills: Billing and coding, Validating Insurance, Telephone Techniques and Scheduling Appointments
  • DrChrono by Everhealth
  • EMedicalPractice
  • Epic Systems

Timeline

HSS 1

Planned Parenthood Mar Monte
07.2025 - Current

Medical Assistant

Ostia Health Clinic
05.2025 - 06.2025

Medical Assistant

Bay Area Podiatry Group
05.2025 - 05.2025

Lead Security Officer

Sutter Health CPMC
05.2024 - 05.2025

Medical Assisting Certification -

Carrington College

High School Diploma -

Greenwood Academy

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