Qutell Mckinney
London,ON
Summary
Experienced team leader with strong leadership and team building skills. Demonstrates a proven track record of delivering high-quality service and consistently achieving business results through effective management of routine and complex challenges. Skilled in strategic planning and performance optimization to successfully meet short- and long-term objectives. Expertise in office business practices, customer inquiries, problem-solving, and maintaining confidentiality. Exhibits excellent interpersonal skills, including active listening and rapport-building, enabling effective communication with customers, colleagues, and business associates.
Overview
16
16
years of professional experience
Work History
General Manager
Falcon Security & Communication
03.2023 - 07.2024
- Held teams accountable to rules and regulations for safe, consistent service
- Implemented successful training program to upskill employees
- Led teams by example to deliver exceptional standard of work.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Office Assistant
Telle's Auto Work Shop
01.2022 - 03.2023
- Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
- Prepared professional business correspondence, including letters, invoices, and basic contract language
- Kept office file system highly organized and quickly retrieved needed records.
Manager of Operations
Paradise Communication (Paracom)
01.2017 - 12.2022
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
- Resolved process inefficiencies through effective analysis and resolution of deficient areas
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
Manager
Computer Warehouse Management
03.2016 - 01.2017
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Trained staff in primary roles and strategies for exceeding goals each day
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
Sales Associate
A.FS Insurance Agent & Broker Ltd
07.2010 - 12.2015
- Rotated stock using clearance markdowns and special sales promotions
- Informed customers of promotions and special offers to increase sales
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
Sales Associate
Colombian Emeralds
08.2008 - 10.2010
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support.
Education
High School Diploma -
R.M. Bailey Senior High
Nassau, Bahamas06.2006
Skills
- Staff Supervision
- Business Administration
- Customer Retention
- Process Automation
- Knowledge of Quickbooks
- Team Player
- Employee Scheduling
- Operations management
- Problem resolution
- Leadership and team building
- Customer relationship management
- Employee scheduling
Education
Nassau, Bahamas
Contact
London, ON N5X 0B7
Languages
English
Native or Bilingual
Timeline
General Manager
Falcon Security & Communication
03.2023 - 07.2024
Office Assistant
Telle's Auto Work Shop
01.2022 - 03.2023
Manager of Operations
Paradise Communication (Paracom)
01.2017 - 12.2022
Manager
Computer Warehouse Management
03.2016 - 01.2017
Sales Associate
A.FS Insurance Agent & Broker Ltd
07.2010 - 12.2015
Sales Associate
Colombian Emeralds
08.2008 - 10.2010
High School Diploma -
R.M. Bailey Senior High
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