Qutell Mckinney
London,ON
Summary
Gifted team leader with excellent team building and leadership abilities. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization. Possess expertise in office business practices, answering customer inquiries, addressing problems, and maintaining confidentiality. Exemplify strong interpersonal listening, and rapport-building skills, with the aptitude to effectively communicate with customers, co-workers, and business associates.
Overview
16
16
years of professional experience
Work History
General Manager
Falcon Security & Communication
Nassau , Bahamas
2023.03 - Current
- Held teams accountable to rules and regulations for safe, consistent service
- Implemented successful training program to upskill employees
- Led teams by example to deliver exceptional standard of work.
Office Assistant
Telle's Auto Work Shop
Nassau , Bahamas
2022.01 - 2023.03
- Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
- Prepared professional business correspondence, including letters, invoices, and basic contract language
- Kept office file system highly organized and quickly retrieved needed records.
Manager of Operations
Paradise Communication (Paracom)
Nassau , Bahamas
2017.01 - 2022.12
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
- Resolved process inefficiencies through effective analysis and resolution of deficient areas
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
Manager
Computer Warehouse Management
Nassau , Bahamas
2016.03 - 2017.01
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Trained staff in primary roles and strategies for exceeding goals each day
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
Sales Associate
A.FS Insurance Agent & Broker Ltd
Nassau , Bahamas
2010.07 - 2015.12
- Rotated stock using clearance markdowns and special sales promotions
- Informed customers of promotions and special offers to increase sales
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
Sales Associate
Colombian Emeralds
Nassau , Bahamas
2008.08 - 2010.10
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support.
Education
R.M. Bailey Senior High
Nassau, BahamasSkills
- Business Development
- Staff Supervision
- Business Administration
- Customer Retention
- Process Automation
- Knowledge of Quickbooks
- Team Player
- Employee Scheduling
- Operations Management
Timeline
General Manager
Falcon Security & Communication
2023.03 - Current
Office Assistant
Telle's Auto Work Shop
2022.01 - 2023.03
Manager of Operations
Paradise Communication (Paracom)
2017.01 - 2022.12
Manager
Computer Warehouse Management
2016.03 - 2017.01
Sales Associate
A.FS Insurance Agent & Broker Ltd
2010.07 - 2015.12
Sales Associate
Colombian Emeralds
2008.08 - 2010.10
R.M. Bailey Senior High
Similar Profiles
Gihan FamGihan Fam
Security Officer at Falcon Private SecuritySecurity Officer at Falcon Private Security
Navjot SinghNavjot Singh
Concierge at Falcon SecurityConcierge at Falcon Security
Julius KalungiJulius Kalungi
Security Officer at Falcon samsic securitySecurity Officer at Falcon samsic security