Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Languages
Timeline
Generic

QUSHANTA CAMPBELL

Brampton,Ontario

Summary

Ability to set priorities, multi-task and meet tight and competing deadlines. Possess a high energy approach and ability to work in a fast-paced environment. i have a true passion for helping others. Ability to work as a team player or independently and with minimum supervision. Demonstrated ability to adapt successfully to change while supporting others. Mentor, coach and strong team leadership skills. Strong code of personal and professional ethics. Sound working knowledge of the Occupational Health & Safety Standards Act. Excellent interpersonal and communication skills, both oral and written. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Propel Holdings
02.2022 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.

Costumer Service

Auto loan Centre (Auto Quest Group)
07.2021 - 11.2021
  • Increased patient referrals with exceptional customer service and informative consultations.
  • Maintained punctual delivery times for consistent customer service experience.
  • Provided outstanding customer service on phone and in person.
  • Collaborated with other areas to provide quality, seamless customer service.

Full Time: Personal Support Worker

Private care
11.2018 - 02.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.

Full Time: Personal Support Worker

Spectrum Healthcare
05.2015 - 10.2018
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Full/Part Time: Sales Associate/Cashier

Winners/Homesense
03.2011 - 11.2012
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Part Time: Cashier

Real Canadian Superstore
09.2007 - 04.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Personal Support Worker Diploma with Standard First AID -

CDI College (Toronto, ON)
06.2015

Supervisory and Management Certificate Program, (Honours) -

University of the West Indies (St. Ann, Jamaica)
06.2011

Ontario Secondary School Diploma (Honours) -

Emery Collegiate Institute (Toronto, ON)
06.2010

Skills

  • Active Listening
  • Data Entry
  • Mobility Assistance
  • Respectful and Compassionate
  • Daily living assistance
  • Elderly Care
  • Problem-solving abilities
  • Documentation
  • Team Development
  • Compassionate Care

Certification

  • WHMIS Certificate
  • Ontario Tourism Education Corporation (Service Excellence)
  • Standard First Aid

Volunteer Experience

  • The Salvation Army: Meighen Health Centre, Personal Support Worker - Student Placement, 11/01/14, 12/01/14, Responsible for teaching life skills to residents, Completed all external paperwork for the residents, Set the dining section of the centre for meals, Assisted with activities of daily living, Accompanied residents to social events
  • Weston Gardens Retirement Residence (North York), Personal Support Worker - Student Placement, 10/01/14, 11/01/14, Assisted with activities of daily living, took residents to social events and provided companionship

References

Availble Upon Request

Languages

English
Full Professional

Timeline

Senior Customer Service Representative

Propel Holdings
02.2022 - Current

Costumer Service

Auto loan Centre (Auto Quest Group)
07.2021 - 11.2021

Full Time: Personal Support Worker

Private care
11.2018 - 02.2020

Full Time: Personal Support Worker

Spectrum Healthcare
05.2015 - 10.2018

Full/Part Time: Sales Associate/Cashier

Winners/Homesense
03.2011 - 11.2012

Part Time: Cashier

Real Canadian Superstore
09.2007 - 04.2011

Personal Support Worker Diploma with Standard First AID -

CDI College (Toronto, ON)

Supervisory and Management Certificate Program, (Honours) -

University of the West Indies (St. Ann, Jamaica)

Ontario Secondary School Diploma (Honours) -

Emery Collegiate Institute (Toronto, ON)
QUSHANTA CAMPBELL