Qusay Safar
Oakville,ON
Summary
Dynamic professional with a proven track record in leadership and team development, consistently driving business goals through effective coaching and process improvement. Exceptional ability to foster collaboration and enhance performance within fast-paced environments. Recognized for adaptability and problem-solving skills, leading to sustained success and operational excellence.
Overview
1
1
year of professional experience
Work History
Retention Leader
Inkeros
Etobicoke, Ontario
10.2024 - Current
- Supported leading the Retention department, ensuring alignment with company objectives, and driving team success.
- Demonstrated exponential proficiency in using 'Casa' and 'CSR,' streamlining workflows for the retention team, and improving operational efficiency.
- Led daily team huddles to discuss performance, targets, and enhance morale.
- Trained new team members, equipping them with effective sales strategies tailored for the campaign's success.
- Surpassed retention targets consistently, driving the office's achievement of monthly goals.
Sales Leader
Inkeros
Etobicoke, Ontario
02.2024 - 10.2024
- Coached new associates on sales and systems, helping them understand processes, improve their selling skills, and achieve targets efficiently.
- Provided mindset coaching and consistent mentorship, driving team growth and target achievement.
- Focused on making new team members feel comfortable and confident, leading to faster integration and improved performance.
- Worked effectively with multiple teams, fostering collaboration and alignment with company goals.
Sales Associate
Inkeros
Etobicoke, Ontario
11.2023 - 02.2024
- Demonstrated mastery in utilizing sales systems to consistently achieve targets.
- Adapted seamlessly to diverse lead sets and campaigns, consistently achieving success across all assignments.
- Exceeded sales goals regularly, ranking among the highest achievers on the team.
- Brought enthusiasm and vitality to the team, boosting team spirit.
Education
High School Diploma -
IRHS
Oakville, ON06-2016
Bachelor of Science -
York University
Toronto, ONSkills
- TELUS software (Casa, CSR, Partners)
- Team Coaching and Leadership
- Problem solving
- Adaptability
- Emotional intelligence
- TELUS software (Casa, CSR, Partners)
- Communication Skills
- Customer Service Excellence
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Accomplishments
- Top sales performer of 2024 Inkeros
Hobbies
- Working out (mainly bench pressing)
- Gaming
- Cooking high-protein meals and experimenting with healthy(ish) recipes
- Coffee!!!
Timeline
Retention Leader
Inkeros
10.2024 - Current
Sales Leader
Inkeros
02.2024 - 10.2024
Sales Associate
Inkeros
11.2023 - 02.2024
High School Diploma -
IRHS
Bachelor of Science -
York University
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