QUOC DIEM CHAU DO
Guelph,Ontario
Summary
Dedicated customer service professional with a strong focus on problem-solving and attention to detail. Proven ability to enhance processes and resolve customer complaints efficiently.
Overview
16
16
years of professional experience
Work History
General Laborer
International Custom Product
Scarborough , Ontario
09.2022 - 08.2024
- Cut materials into specified sizes for installation using tile cutters and power saws.
Customer Service Representative
SV TCL Probe Cooperation
Binh Duong, Vietnam
06.2008 - 03.2022
- Provided feedback on common customer issues for process improvement initiatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Certificate - Personal Support Worker
A1 Global College
Mississauga, ON10-2025
Bachelor of Arts - Culture And Society of Korean
HONG BANG UNIVERSITY
Ho Chi Minh, Vietnam 03-2008
Associate of Arts - RECEPTIONIST
College of Tourism Vung Tau
VUNG TAU, VIETNAM06-2002
Skills
- Health care support
- Customer service
- Communication skills
- Teamwork
- Problem-solving
Languages
English
Professional
Vietnamese
Native/ Bilingual
Korean
Limited
Timeline
General Laborer
International Custom Product
09.2022 - 08.2024
Customer Service Representative
SV TCL Probe Cooperation
06.2008 - 03.2022
Certificate - Personal Support Worker
A1 Global College
Bachelor of Arts - Culture And Society of Korean
HONG BANG UNIVERSITY
Associate of Arts - RECEPTIONIST
College of Tourism Vung Tau
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