Quise Ahmed
London,Canada
Summary
Dedicated and versatile professional with experience in event planning, logistics, customer service, and security. Skilled in managing operations, coordinating events, and ensuring seamless execution while maintaining high standards of safety and customer satisfaction. Known for strong problem-solving abilities, attention to detail, and excellent communication skills, consistently delivering results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Event Operations & Logistics Assistant
Event Vibes
London, Canada
06.2024 - Current
- Event Planning & Execution:
Coordinated and executed events from inception to completion, including festivals, parties, weddings, and corporate functions. Managed logistics such as ordering, organizing, and preparing event materials, ensuring seamless delivery and setup. - Delivery & Logistics Management:
Oversaw the delivery, unloading, and setup of heavy-duty event equipment (tents, tables, chairs, etc.) at client venues, ensuring items were delivered on time and per customer specifications. - Loading & Unloading Operations:Skilled in loading and unloading trucks, handling large volumes of goods while maintaining a high level of organization and efficiency to meet tight deadlines.
- Event Setup & Decoration:
Hands-on experience in setting up and arranging event spaces, including furniture, decorations, and decor (chair covers, napkins, etc.) for weddings, banquets, and large gatherings, ensuring aesthetic alignment with client expectations. - Payment Processing & Order Fulfillment:
Managed customer payments through various channels, processed transactions, and confirmed event orders for accuracy and completeness, ensuring timely execution. - Operational Efficiency & Time Management:
Demonstrated strong organizational skills by managing daily event prep, overseeing deliveries, and coordinating team efforts to ensure punctual setup and efficient event execution. - Problem Solving & Adaptability:
Resolved last-minute event changes and challenges with flexibility and professionalism, ensuring client expectations were met under tight timelines.
Customer Service & Office Management
Fanshawe Driving School
London, Canada
01.2019 - Current
- Customer Service & Client Relations:
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring client satisfaction. Managed customer expectations through effective communication and maintained long-term relationships for repeat business.
- Scheduling & Appointment Coordination:
- Coordinated appointments, meetings, and scheduling for clients and staff, ensuring efficient use of time and minimizing scheduling conflicts. Prioritized tasks and ensured smooth transitions between appointments.
- Office Administration & Organization:
- Managed office operations, including filing, data entry, and document organization, ensuring all records were up to date and easily accessible. Supported administrative tasks to maintain an organized and efficient office environment.
- Payment Processing & Financial Tracking:
- Processed payments and handled billing inquiries, ensuring all financial transactions were accurately recorded and confirmed. Maintained records of customer payments and generated financial reports as needed.
- Team Collaboration & Communication:
- Collaborated effectively with team members to ensure smooth office operations and a positive client experience. Fostered strong internal communication to align team efforts and meet organizational goals.
- Problem Solving & Conflict Resolution:
- Addressed and resolved customer issues promptly and professionally, demonstrating strong problem-solving abilities. Managed conflict in high-pressure situations, ensuring client satisfaction and retention.
Warehouse Operations Associate
Intelcom
London, Canada
12.2022 - 01.2023
- Package Sorting & Inventory Management:
Efficiently sorted and organized packages based on postcode or delivery location, ensuring accuracy and timely processing for dispatch. - Loading & Unloading Operations:
Skilled in loading and unloading trucks, handling large volumes of goods while maintaining a high level of organization and efficiency to meet tight deadlines. - Physical Labor & Heavy Lifting:
Performed physical tasks, including lifting, moving, and organizing packages weighing up to 50 lbs or more, with a strong emphasis on safety and ergonomic practices. - Team Collaboration & Communication:
Worked collaboratively with team members to ensure smooth daily operations, coordinating tasks and resolving issues to ensure timely order fulfillment and on-time deliveries. - Safety & Compliance:
Adhered to all safety guidelines and operational procedures to ensure a safe working environment, reducing the risk of injury and maintaining warehouse efficiency.
Security Officer
London Muslim Mosque
London, Canada
02.2021 - 02.2022
- Safety & Security Management: Ensuring the safety of individuals within the mosque and premises, monitoring activities, and identifying potential risks or safety issues.
- Risk Assessment & Problem-Solving: Analyzing the premises for vulnerabilities, identifying safety concerns, and collaborating with higher-ups to address them proactively.
- Surveillance & Monitoring: Keeping track of people entering and exiting the premises, using security measures such as surveillance systems or manual observation, ensuring a secure environment.
- Crisis Management & Incident Response: Being prepared to respond effectively in emergencies, ensuring the safety of the public and personnel during critical situations.
- Communication & Collaboration: Consulting with higher-ups regarding security concerns, ensuring clear communication and timely resolution of issues.
- Access Control & Facility Management: Ensuring that only authorized individuals have access to certain areas and ensuring all entry points are properly secured.
- Attention to Detail & Vigilance: Maintaining a keen eye for identifying suspicious behavior or any potential risks and taking immediate action to prevent issues from escalating.
- Conflict Resolution & De-escalation: Handling tense or potentially disruptive situations calmly and professionally, ensuring the safety of all attendees.
Education
Secondary School - High School Diploma
South Collegiate Institute
London, ON01.2022
Some College (No Degree) - Business
Fanshawe College
London, ONSkills
- Event Planning & Coordination: Organizing and executing events, managing logistics, and overseeing setup and decoration
- Logistics Management: Delivery coordination, loading/unloading operations, and inventory management
- Customer Service & Sales: Client relations, conflict resolution, sales support, and payment processing
- Office & Administrative Management: Scheduling, data entry, document management, and reporting
- Team Collaboration & Communication: Working with teams, effective communication, and ensuring smooth operations
- Security & Safety: Surveillance, access control, crisis management, and adherence to safety protocols
- Problem-Solving & Adaptability: Addressing challenges and adapting to last-minute changes
- Physical & Manual Labor: Handling heavy lifting and physical tasks with attention to safety and efficiency
- Time Management & Organization: Prioritizing tasks, managing deadlines, and improving operational efficiency
- Attention to Detail: Ensuring accuracy in execution, document processing, and event setup
- Multitasking & Decision-Making: Managing multiple tasks and making informed decisions under pressure
Timeline
Event Operations & Logistics Assistant
Event Vibes
06.2024 - Current
Warehouse Operations Associate
Intelcom
12.2022 - 01.2023
Security Officer
London Muslim Mosque
02.2021 - 02.2022
Customer Service & Office Management
Fanshawe Driving School
01.2019 - Current
Secondary School - High School Diploma
South Collegiate Institute
Some College (No Degree) - Business
Fanshawe College
Similar Profiles
VINCENT M. CANGAVINCENT M. CANGA
Event Telesales Representative at Vibes EventEvent Telesales Representative at Vibes Event
Isabel AndrowisIsabel Androwis
Receptionist at Pure Hair VibesReceptionist at Pure Hair Vibes
Serenity LopezSerenity Lopez
Bartender at 915 VibesBartender at 915 Vibes