Summary
Overview
Work History
Skills
Websites
References
Timeline
Generic

Quinton Zwicker

Vancouver,Canada

Summary

Creative and strategic retail leader with over a decade of experience driving visual merchandising excellence across flagship and high-volume environments. Known for translating brand vision into compelling in-store experiences that elevate product storytelling, influence customer behavior, and drive commercial results. A proven collaborator across store, regional, and corporate teams. Skilled in leading cross-functional initiatives, launching new locations, and optimizing both front- and back-of-house operations. Adept at blending data-driven insights with intuitive design thinking, and passionate about developing high-performing teams that bring visual strategy to life at scale.

Overview

14
14
years of professional experience

Work History

Flagship Merchandising Director

Hudson's Bay Company
Vancouver, BC
10.2021 - 05.2025
  • Led the visual merchandising strategy for a high-profile flagship location, serving as a key partner in translating national brand directives into elevated, customer-centric in-store experiences that aligned with broader corporate objectives.
  • Executed seasonal floor sets, high-impact product launches, and promotional campaigns, working closely with corporate marketing and planning teams to ensure cohesive brand storytelling and strong visual alignment across all touchpoints.
  • Directed cross-functional execution of corporate visual initiatives, collaborating with store operations, buying, and sales leadership to ensure consistent rollout, drive sell-through, and maintain visual integrity across categories.
  • Partnered with corporate and regional stakeholders to refine store-level processes, contributing to pilot programs and feedback loops that enhanced execution strategies, operational efficiency, and team performance at scale.
  • Oversaw end-to-end back-of-house operations, implementing visual and inventory best practices that improved replenishment speed, floor readiness, and overall stock accuracy. Ensuring alignment between visual priorities and product availability.

Department Manager

IKEA
Vancouver, BC
09.2020 - 10.2021
  • Managed a high-performing team of 22+ in a high-volume retail environment, providing coaching, performance management, and development plans that resulted in improved associate engagement, reduced turnover, and consistent achievement of KPIs.
  • Planned and executed large-scale promotional events that drove traffic and sales, positioning the department among the top performers nationally; collaborated with marketing and merchandising teams to deliver cohesive and customer-centric campaigns.
  • Regularly gathered, analyzed, and actioned customer feedback to inform merchandising strategies; introduced layout and assortment adjustments that improved customer flow, satisfaction scores, and conversion rates.
  • Oversaw all operations for the IKEA for Business division, acting as the primary point of contact for commercial clients and corporate sales, while implementing targeted strategies that contributed to 6% of total national category sales.
  • Ensured consistent execution of best-in-class visual merchandising and product presentation, adapting corporate directives to suit local market needs while maintaining brand integrity across all touchpoints.
  • Selected as national training lead for the rollout of new programs and initiatives, developing training materials, hosting workshops, and supporting store leadership teams to ensure understanding, adoption, and long-term success of new business processes.

Store Manager

AllSaints
Vancouver, BC
05.2019 - 09.2020
  • Successfully launched a new outlet location in Western Canada from the ground up, overseeing all aspects of store setup, including recruitment, onboarding, team training, merchandise planning, and operational readiness—resulting in a smooth opening and strong first-quarter performance.
  • Led weekly business analysis across key performance indicators (sales, traffic, conversion, and inventory) to identify opportunities, guide strategic merchandising decisions, and implement agile solutions that improved profitability and customer experience.
  • Uphold brand integrity and service excellence by building a culture of accountability, coaching, and recognition, ensuring staff remained aligned with brand values and consistently delivered high customer satisfaction scores.
  • Integrated visual merchandising strategies with operational workflows, creating a seamless shopping experience that maximized foot traffic, drove sales, and improved overall store efficiency.

General Manager

Banana Republic Factory Store
Vancouver, BC
06.2017 - 05.2019
  • Served as the district-wide Visual Merchandising Leader for Western Canada, supporting new store openings, remodels, and visual refreshes by providing hands-on guidance, training, and execution aligned with corporate standards and local market needs.
  • Monitored weekly store photos, merchandising execution, and key performance indicators (KPI) to assess compliance, identify performance gaps, and deliver tailored feedback and action plans to improve consistency across all locations.
  • Led the execution of product placement strategies and in-store marketing campaigns, driving customer engagement and conversion through intentional storytelling, zoning, and timely promotional implementation.
  • Managed labor efficiency and sales productivity across multiple stores, analyzing traffic patterns, sales data, and team performance to adjust staffing levels, optimize scheduling, and meet profitability targets.
  • Built and developed a high-performing leadership team, driving succession planning through proactive recruitment, structured coaching, and ongoing development, resulting in increased bench strength and improved internal promotions.

Assistant General Manager

Banana Republic Factory Store
Vancouver, BC
07.2015 - 06.2017
  • Executed all visual merchandising, product flow, and in-store marketing strategies, ensuring alignment with brand standards while adapting to local customer behavior and regional sales trends to maximize impact.
  • Assisted with new store openings and major visual rollouts across the Western Canada district, providing hands-on support in store setup, floor planning, and brand execution to ensure a seamless and successful launch.
  • Led team development by fostering a customer-first sales culture, delivering regular coaching, on-the-floor feedback, and performance-based mentorship that improved selling behaviors and associate confidence.
  • Collaborated closely with leadership on the hiring and onboarding process, helping to identify strong talent, shape onboarding plans, and ensure new hires were set up for success from day one.

Merchandise Presentation Supervisor

Banana Republic
Calgary, AB
10.2011 - 06.2015
  • Executed brand-aligned visual presentations by implementing company directives, including Styling Icons and key merchandising moves, to maintain an engaging, trend-forward shopping experience.
  • Monitored daily and weekly sales performance to ensure optimal labor allocation, maximize productivity, and effectively respond to traffic patterns and sales goals.
  • Developed detailed floor plans for visual installations and product launches, supporting seamless execution of seasonal and promotional campaigns.
  • Supervised and mentored junior team members, offering ongoing coaching and support to build product knowledge, customer service skills, and operational capability.
  • Delivered exceptional customer service in a high-volume retail environment, focusing on relationship-building, product education, and tailored shopping experiences.

Skills

  • Visual Merchandising Strategy
  • Promotional campaign execution
  • Cross-functional collaboration
  • Leadership in High-Volume Environments
  • Team Leadership & Development
  • Operational Integration
  • Data-Driven Execution
  • Multi-Store & District Support

References

References available upon request.

Timeline

Flagship Merchandising Director

Hudson's Bay Company
10.2021 - 05.2025

Department Manager

IKEA
09.2020 - 10.2021

Store Manager

AllSaints
05.2019 - 09.2020

General Manager

Banana Republic Factory Store
06.2017 - 05.2019

Assistant General Manager

Banana Republic Factory Store
07.2015 - 06.2017

Merchandise Presentation Supervisor

Banana Republic
10.2011 - 06.2015

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Quinton Zwicker