Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Quinton Van Hout

Ajax

Summary

Knowledgeable Claims Examiner with strong foundation in dental claims examination and proven track record of resolving complex claims efficiently. Successfully handled high volumes of claims while ensuring compliance with industry standards and regulations. Demonstrated expertise in dental terminology and claims processing, consistently utilizing analytical skills and attention to detail to achieve accurate and timely results.

Overview

11
11
years of professional experience

Work History

Dental Claims Examiner

NTT Data
01.2025 - Current
  • Consistently met deadlines, ensuring timely processing of dental claims under high-pressure situations.
  • Promoted continuous improvement within the organization by proactively identifying areas for potential growth or enhancement and suggesting relevant solutions based on industry best practices.
  • Maximized productivity with the utilization of advanced software tools designed specifically for dental claims examination processes.
  • Enhanced claim processing efficiency by meticulously reviewing dental claims and verifying patient eligibility.
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Maintained confidentiality of patient finances, records, and health statuses.

Call Center Customer Service Representative

NTT DATA
12.2023 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.

Technical Support Representative

Distributel
05.2022 - 07.2023
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Call Centre Agent

Skybridge Americas
11.2019 - 09.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Retail Sales Associate

Marks Work Wearhouse
08.2016 - 03.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Front-End Department Clerk / Seafood Clerk

Sobey's
01.2014 - 08.2016
  • Maintained accurate records of department expenses, aiding in budget tracking and financial reporting.
  • Trained incoming employees on relevant software systems thus speeding up their onboarding process.
  • Assisted in the recruitment process by reviewing resumes, scheduling interviews, conducting reference checks, resulting in timely hiring decisions.
  • Facilitated effective communication amongst team members through regular updates via email or during staff meetings.
  • Updated department procedures in line with new policies or regulations as necessary to ensure compliance across all areas of operation.
  • Participated in cross-functional teams to promote collaboration between departments on key initiatives.
  • Collaborated with other departments on projects or initiatives, fostering a cohesive and supportive company culture.
  • Actively contributed to continuous improvement efforts within the department through identification of potential process improvements or best practices adoption.

Education

DCS / DEC - Computer systems technician

Durham College
Oshawa, ON
04-2020

High School Diploma - undefined

Archbishop Denis O'Connor Catholic High School
Ajax, ON
01.2014

Skills

  • Customer service
  • Client assistance
  • Data entry
  • Customer satisfaction
  • Claims processing efficiency
  • HIPAA compliance
  • Medical terminology
  • Data entry proficiency
  • Critical Decision-making
  • Software navigation
  • Dental procedures
  • Insurance regulations
  • Reading comprehension

Languages

English
Native or Bilingual

Timeline

Dental Claims Examiner

NTT Data
01.2025 - Current

Call Center Customer Service Representative

NTT DATA
12.2023 - Current

Technical Support Representative

Distributel
05.2022 - 07.2023

Call Centre Agent

Skybridge Americas
11.2019 - 09.2021

Retail Sales Associate

Marks Work Wearhouse
08.2016 - 03.2018

Front-End Department Clerk / Seafood Clerk

Sobey's
01.2014 - 08.2016

High School Diploma - undefined

Archbishop Denis O'Connor Catholic High School

DCS / DEC - Computer systems technician

Durham College

Similar Profiles

  • Pankaj Nath

    Pankaj NathPankaj Nath

    Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)

  • GAZI MAMOONUR ALAM

    GAZI MAMOONUR ALAMGAZI MAMOONUR ALAM

    SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)

  • Yashika Sureshbabu

    Yashika SureshbabuYashika Sureshbabu

    Service Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT DataService Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT Data

  • Ruchi Sharma

    Ruchi SharmaRuchi Sharma

    QA Specialist Engineering TL at NTT Data (NTT cloud Com.)QA Specialist Engineering TL at NTT Data (NTT cloud Com.)

  • Brenden Zaichkowski

    Brenden ZaichkowskiBrenden Zaichkowski

    Cement Mason at Pristine DevelopmentsCement Mason at Pristine Developments

CREATE PROFILE
Quinton Van Hout