Quinton Green
Lakefield,ON
Summary
Experienced manager and strong self-starter, with over seven years of experience managing teams and process improvement. A diverse set of skills, both analytical and creative, that complements any team. History of navigating complex and chaotic work environments, while consistently delivering results. Personal and professional experience in management, sales and marketing, technology and design, and process improvement. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Listings and Operations Manager
Jeff and Katie
Peterborough, ON
01.2024 - Current
- Developed and implemented an automated project/task management software to manage 100+ closings per year.
- Oversaw deployment of state-of-the-art bookkeeping software to manage all tax filings and closings.
- Manage all real estate listing projects requiring home staging, contractors, movers and/or junk removal.
- Deploy continuous improvement strategies to improve administrative process efficiency and process cycle time.
- Strategically recruited key personnel to bolster organizational strength.
- Modernized CRM through effective follow-up strategies, automations, and organization.
- Responsible for managing all paperwork, including contracts, representation agreements, and offers.
Owner
Green Garden Properties
Peterborough, Canada
01.2022 - 01.2024
- Created comprehensive marketing plans and launched campaigns.
- Engaged with customers to evaluate requirements and recommend suitable solutions.
- Interview, hire, and train new employees.
- Manage lead generation and sales funnel.
- Evaluate marketing suppliers to maintain cost controls, and improve operations.
- Manage renovations from demolition to completion.
- Developed a robust and semi-automated CRM system to handle customer inquiries and all leads in the sales funnel.
- Utilize strong customer service skills to aid people in life-changing situations.
Manager of Manufacturing
Aphria
Leamington, Canada
01.2019 - 01.2021
- Partnered with the Planning department to create production schedules and forecast changes.
- Worked alongside HR to manage employee performance and goals.
- Used Lean Six Sigma and Theory of Constraints-based continuous improvement initiatives across the entire department.
- Prepared comprehensive reports by examining production data aimed at senior executives.
- Managed the production of four different departments, which contained four supervisors, over one hundred manufacturing techs, and eight packaging machines.
- Negotiated materials with suppliers to remain within budget.
- Facilitated meetings with senior management to discuss organizational objectives.
Manager of Manufacturing
CannTrust Inc.
Vaughan, Canada
01.2016 - 01.2019
- Developed lean, cost-effective manufacturing processes.
- Scaled and managed production to meet booming demands.
- Implement continuous improvement initiatives to minimize waste and increase the overall efficiency of labour hours.
- Created quarterly reports for the CFO and Vice President.
Customer Service Supervisor
CannTrust Inc.
Vaughan, Canada
01.2014 - 01.2016
- Supervised a call center with over 40 customer service representatives.
- Managed inbound and outbound customer service inquiries across three platforms (phone, email, and social media).
- Managed performance reviews and led disciplinary actions as needed.
- Improved call center SLA by 3x.
- Resolved escalating customer complaints.
Education
University of Guelph - Environmental Science
University of Guelph
Guelph, ON06.2014
High School Diploma - Honours
Lakefield District Secondary School
Lakefield, ON06.2012
Skills
- Verbal and written communication
- Employee Oversight
- Customer service
- Leadership
- Project management
- Advertising Techniques
- Supply Chain Management
- Process Improvement
- Data analysis
- Problem solving
- Continuous improvement
- Project planning and development
Certification
- Lean Six Sigma Green Belt
- Theory of Constraints Training
- Full G License
References
References available upon request.
Timeline
Listings and Operations Manager
Jeff and Katie
01.2024 - Current
Owner
Green Garden Properties
01.2022 - 01.2024
Manager of Manufacturing
Aphria
01.2019 - 01.2021
Manager of Manufacturing
CannTrust Inc.
01.2016 - 01.2019
Customer Service Supervisor
CannTrust Inc.
01.2014 - 01.2016
University of Guelph - Environmental Science
University of Guelph
High School Diploma - Honours
Lakefield District Secondary School
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