Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Software
Learning
Work Availability
Interests

Quintin Waterhouse

Kamloops,BC
"If I have seen further it is by standing on the shoulders of Giants"
Issac Newton

Summary

Highly-motivated young adult with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. While possessing excellent research, technical and problem-solving skills, apply time management and organizational skills in various environments, Meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and with customer service, multitasking and time management abilities, I am unconditional Devoted to giving every customer, coworker, manager, supervisor, a positive and memorable experience in everything I do!

Overview

5
5
years of professional experience
1
1
Language

Work History

Luggage Host /Guest Experience Specialist

Great Canadian Rail Tours || Rocky Mountaineer
03.2023 - Current
  • Greeted customers and provided information about the luggage storage facility.
  • Assisted customers with their luggage items, such as tagging and weighing them for transport.
  • Helped customers with check-in procedures, including providing information on restrictions or fees.
  • Assisted passengers with boarding and disembarking the train safely.
  • Responded to customer inquiries and complaints in a professional manner.
  • Ensured that all operating rules were followed at all times.
  • Maintained accurate records of onboard activities such as ticket sales and passenger counts.
  • Assisted disabled passengers by providing appropriate accommodations.
  • Communicated effectively with other departments within the hotel in order to coordinate services for guests' needs.
  • Excited guests by presenting high-energy and enthusiastic product and service promotions, by quickly meeting customer needs and by following up to confirm outstanding experiences.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.

Retail Assistant Manager

Chevron
08.2019 - 05.2022
  • Assisted in the development of store policies and procedures.
  • Monitored inventory levels and reordered merchandise as needed.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Processed sales transactions via cash register and telephone orders.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Floor Covering Installer

Bridgeport Floors || Private Contractor Vince Mydonik
09.2022 - 03.2023
  • Measured and cut floor coverings to fit specific areas according to measurements.
  • Prepared surfaces for installation of floor covering, including sanding, patching, smoothing, and cleaning.
  • Applied adhesives to sub-floor surfaces in order to secure floor covering.
  • Installed various types of carpets, rugs, tiles, and vinyl floors with hand tools.
  • Inspected installed floor coverings for defects such as wrinkles or seams that have not been properly secured.

Contractor's Apprentice

Kodiak Services
10.2023 - Current
  • Eliminated project lags by organizing work-in-progress and delegating tasks.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Resolved labor, design and tool issues during construction projects.
  • Kept production team moving forward for progress in daily site operations.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.

Education

High School Diploma -

Westsyde Secondary School, Kamloops, British Columbia
06-2021
  • Dogwood diploma

Skills

Computer System / Linux Administration

  • Systems Administration / Management
  • Software Install / Config / Manage
  • Device Configuration / Management
  • System Upgrades / Restores
  • Virtualization Technologies

Customer Service skills

  • Guest Relations
  • Customer Service
  • Information Protection

Contracted Labor Skills

  • Demolition
  • Worksite safety
  • Quality Control

Miscellaneous

  • Staff Training and Development
  • Decision-making capabilities
  • Concise time management
  • Strong organization skills
  • Maintenance & Repair (power tools, softwareetc)

Timeline

Contractor's Apprentice - Kodiak Services
10.2023 - Current
Luggage Host /Guest Experience Specialist - Great Canadian Rail Tours || Rocky Mountaineer
03.2023 - Current
Floor Covering Installer - Bridgeport Floors || Private Contractor Vince Mydonik
09.2022 - 03.2023
Retail Assistant Manager - Chevron
08.2019 - 05.2022
Westsyde Secondary School - High School Diploma,

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

RemoteHybridOn-Site

Important To Me

4-day work weekPaid time offWork from home optionCareer advancementWork-life balance

Software

The Google Cloud Suite

Linux (expansive knowledge across OS's)

Windows

IOS

Anaconda - Conda - Python3

VS Code

The Microsoft Suite

The Amazon Cloud Suite

Chromium

The Adobe Suite

Learning

I love learning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Computers

Technology

Economics

Psychology

Science

Security Investing

Music

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Quintin Waterhouse