Quintin Knight
Los Angeles
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Administrative Assistant
Crenshaw Lumber Co
03.2021 - 06.2025
- Managed incoming calls, screened and directed them to the appropriate departments, and provided courteous assistance to callers
- Welcomed clients and visitors, creating a positive first impression and ensuring a warm and professional atmosphere
- Scheduled and confirmed appointments, maintaining an organized and efficient appointment book
- Provided detailed information about products, services, and pricing to clients, contributing to increased sales and customer satisfaction
- Assisted clients with inquiries, resolving issues promptly and professionally
- Handled client complaints and concerns, working to find satisfactory resolutions and maintaining high customer retention rates
- Maintained a clean and organized reception area, ensuring a pleasant and comfortable environment for clients
- Managed and distributed incoming and outgoing mail and packages accurately and promptly
- Managed and maintained the office's filing and record-keeping systems, ensuring easy access to important documents
- Coordinated with the administrative team to assist in various office tasks, such as data entry, photocopying, and faxing
- Assisted in organizing and coordinating company events, meetings, and conferences
- Assisted clients with completing necessary forms and paperwork, ensuring compliance with regulations
- Provided administrative support to staff, including photocopying, scanning, and document preparation
- Assisted in implementing new technology or software to improve receptionist processes and efficiency
- Assisted in training and onboarding new receptionists, ensuring a seamless transition into the role
- Collaborated with other departments to resolve client issues and address their needs effectively
- Assisted in maintaining office security by verifying the identity of visitors and ensuring compliance with access policies
- Managed and organized office events and celebrations to foster a positive work culture
- Provided administrative support to senior management as needed, assisting with reports and presentations
- Assisted in training staff on customer service best practices, leading to improved client interactions
- Implemented a visitor log system, enhancing security and tracking of visitors
Logistics Assistant Coordinator
UPS Warehouse
12.2018 - 03.2022
- Develop warehouse operations policies and procedures and communicate information to staff.
- Designed warehouse floor plan and introduced automated storage and retrieval systems enhancing overall productivity and performance.
- Managing stock to make sure its maintained
- Move Stock Efficiently
- Comply with federal and local regulations
- Trained new warehouse employees
Inventory Control Coordinator
United Leg Wear Apparel
07.2014 - 08.2018
- Verifying the inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Receiving, scanning, counting stock items and recording data manually or using computer.
- Marking stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
- Preparing and maintaining records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
Education
B.S. - Business Management
Bowie State
05.2013
Skills
- Logistics
- Project management software
- Stocking
- Management
- Transportation management systems
- P&L Management
- Analysis skills
- Customer service
- Warehouse experience
- Organizational skills
- Production planning
- 3PL
- Communication skills
- Computer skills
- Microsoft Office
- Microsoft Outlook
- Inventory
- Profit & loss
- Leadership
- Inventory control
- Budgeting
- Microsoft Word
Certification
- Forklift Certification
- Driver's License
Timeline
Front Desk Receptionist/Administrative Assistant
Crenshaw Lumber Co
03.2021 - 06.2025
Logistics Assistant Coordinator
UPS Warehouse
12.2018 - 03.2022
Inventory Control Coordinator
United Leg Wear Apparel
07.2014 - 08.2018
B.S. - Business Management
Bowie State
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