Quintin Harmider
Edmonton,AB
Summary
Dedicated Part-Time Employee with 7+ years of diverse experience, including a strong background in customer service, data analysis, and retail operations. Excels in qualitative and quantitative research, showcasing exceptional analytical skills and a knack for critical thinking. Eager to apply a rich skill set in project management and customer engagement to contribute positively to any team while pursuing academic goals in Sociology at the University of Alberta.
Overview
9
9
years of professional experience
Work History
In-Store Agent
Best Buy
10.2023 - 02.2024
- Conducted basic diagnostics on variety of electronic devices
- Resolved customer issues swiftly, enhancing overall satisfaction
- Contributed to increase in repeat business through excellent service
- Introduced new troubleshooting methods for tech problems, elevating customer service at Best Buy.
Office Assistant
Whitford Industries LTD
03.2019 - 09.2023
- Managed bookkeeping tasks, ensuring financial accuracy.
- Handled accounts payable, improving financial efficiency.
- Prepared invoices and quotes for subcontractor work, enhancing business operations.
Placement for Administrative Criminal Justice
Youth Restorative Action Project
01.2022 - 04.2022
- Analyzed and compiled critical data from 790 case files
- Generated comprehensive reports on case completion rates, summaries, and demographics
- Categorized cases by type such as assaults, thefts, vandalism, and victim involvement
- Implemented innovative data analysis methods to enhance case review efficiency
Applied Research Capstone Internship
City of Edmonton
01.2021 - 04.2021
- Led research and data analysis, driving informed decisions for a non-profit organization.
- Upheld stakeholder understanding and support through persuasive presentations on Social Services.
- Successfully secured funding through comprehensive application submissions and final reports.
- Fostered a supportive work environment through effective collaboration with team members and stakeholders.
- Implemented innovative data visualization tools, boosting stakeholder engagement.
- Achieved 100% accuracy in funding reports and data accuracy in the database, ensuring precise reporting and through rigorous data verification.
- Initiated a digital transformation in data management, setting new organizational standards.
Community Based-Research Placement
EndpovertyEdmonton
01.2021 - 04.2021
- Conducted insightful interviews with Edmonton and Alberta Leaders to comprehend poverty elimination strategies
- Delivered compelling presentations to key stakeholders, promoting EPE's vision and initiatives
- Created informative posters for EPE's internal usage, enhancing organizational communication
- Provided community learning services through CSL 350, fostering a supportive learning environment
Community Based-Research Placement
Hope Mission
01.2019 - 04.2019
- Managed and coordinated care for intoxicated individuals in public spaces
- Provided shelter and collected belongings for vulnerable community members
- Built strong relationships with the homeless community for effective outreach
- Implemented innovative solutions to address public intoxication issues
- Significantly reduced public disturbances by providing comprehensive support
Sales Associate
Liquor on McLeod
06.2018 - 12.2018
- Overall inventory and restocked liquor supplies effectively, ensuring optimal store operations.
- Processed customer orders with accuracy and efficiency, contributing to positive shopping experience.
- Engaged proactively with customers, providing exceptional service and fostering welcoming store environment.
- Leveraged strong communication skills to vendors, ensuring timely and accurate order fulfillment.
- Contributed to community engagement, which boosted store's reputation and customer loyalty.
Back of House Cook
East Side Mario's Restaurant
09.2017 - 04.2018
- Managed kitchen operations, ensuring efficient closing procedures
- Acquired proficiency in all cook stations, enhancing kitchen flexibility
- Prepared meals for large events, including team gatherings and weddings, showcasing ability to handle high-pressure situations
- Contributed to customer satisfaction through timely and quality food preparation
- Eager to embrace challenges, prioritized learning and adaptability in fast-paced environments.
Victim Advocate
CAMROSE DISTRICT VICTIM SERVICES - Police & RCMP
08.2017 - 04.2018
- Provided comprehensive assessment, goal setting and service plans.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- On-call and accumulated approximately 200 hours of volunteering.
Truck Unloader
Walmart
04.2015 - 08.2017
- Managed customer service interactions and prioritized tasks based on workload
- Executed price changes, markdowns, and merchandising efforts
- Implement efficient unloading procedures to maximize productivity and ensure timely stocking of inventory, contributing to an
- Organized and efficient backroom operation.
- Implement efficiency improvement strategies in unloading and stocking processes to optimize productivity
Education
Master of Arts - Sociology
University of Alberta
Edmonton, AB04.2025
Skills
- Public Speaking
- Relationship Building
- Customer service and care
- Problem-Solving
- Technical Support
- Critical Thinking
- Problem-solving skills
- Product Sales
- Conflict Resolution
- Clear Communication
- Flexible Schedule
- Organizational Skills
Languages
English
Native or Bilingual
References
Crystal Babcock
Assistant Manager - Walmart
780-394-1614
Dr. Michelle Maroto
Associate Professor of Sociology
maroto@ualberta.ca
Della Lane
Department Manager - Freezer - Walmart
780-968-9288
Kurt Tiffinger
Personal-Known for 21 years
780-239-4663
Zach Stratuliak
Kitchen Supervisor- East Side Mario's
780-608-9324
Timeline
In-Store Agent
Best Buy
10.2023 - 02.2024
Placement for Administrative Criminal Justice
Youth Restorative Action Project
01.2022 - 04.2022
Applied Research Capstone Internship
City of Edmonton
01.2021 - 04.2021
Community Based-Research Placement
EndpovertyEdmonton
01.2021 - 04.2021
Office Assistant
Whitford Industries LTD
03.2019 - 09.2023
Community Based-Research Placement
Hope Mission
01.2019 - 04.2019
Sales Associate
Liquor on McLeod
06.2018 - 12.2018
Back of House Cook
East Side Mario's Restaurant
09.2017 - 04.2018
Victim Advocate
CAMROSE DISTRICT VICTIM SERVICES - Police & RCMP
08.2017 - 04.2018
Truck Unloader
Walmart
04.2015 - 08.2017
Master of Arts - Sociology
University of Alberta
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