Quinn McGowan
Newmarket,Ontario
Summary
Dynamic Reporting Manager at Bingo World & Gaming with expertise in gaming management systems and data analysis. Proven track record in enhancing player engagement and revenue through strategic insights and regulatory compliance. Exceptional project management and customer service skills drive operational efficiency and foster strong relationships with stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reporting Manager
Bingo World & Gaming
Richmond Hill, Ontario
10.2023 - Current
- Led the implementation of an industry-standard Gaming Management System (GMS), enhancing floor performance and player engagement.
- Prepare and submit weekly and monthly reports to the Ontario Lottery and Gaming Corporation (OLG), detailing total wager, win, and net profit for all slot machines and bingo sessions.
- Coordinate with technicians to resolve slot machine issues, minimizing downtime, and preserving player experience.
- Collaborated with vendors for slot machine updates, aligning with compliance and operational goals.
- Support Anti-Money Laundering (AML) processes and reporting in accordance with OLG and AGCO standards by tracking flagged transactions and ensuring appropriate escalation.
- Leverage GMS data to identify trends and deliver strategic insights to key stakeholders to optimize layout, engagement, and profitability.
- Resolved escalated customer service issues, and mentored gaming advisors to uphold satisfaction standards.
- Utilize Microsoft Suite (Excel, Word, PowerPoint) for reporting, documentation, presentations, and data analysis.
Communications Specialist
Bingo World & Gaming
Richmond Hill, Ontario
10.2022 - 08.2023
- Oversee communication, marketing, and operational strategies to enhance brand visibility, improve player engagement, and support charitable gaming initiatives.
- Drive initiatives with the Ontario Charitable Gaming Association (OCGA) to increase digital awareness and community engagement; maintain relationships with local charities, and expand participation in charitable gaming.
- Oversee social media strategy, create newsletters (3,000+ subscribers), and develop promotional content for various promotional events.
- Build and maintain media relations, securing coverage in Newmarket Today and On Richmond Hill podcasts.
- Manage online customer service inquiries (email, reviews, social media), and resolve escalated in-house customer service issues.
- Utilize Google Analytics to monitor website performance, presenting insights to management for targeted marketing, and demographic identification.
Social Media Coordinator
Westview Golf Club
Aurora, Ontario
03.2022 - 10.2022
- Developed and executed social media strategy leading to significant increases in accounts reached and engaged.
- Created and distributed league updates and promotional content email blasts via Mailchimp.
- Assisted in the coordination and execution of various tournaments and events.
- Delivered exceptional customer service to the public, leagues members and private members.
Technical Recruiter
Apex Systems
Toronto, Ontario
09.2021 - 03.2022
- Successfully hit weekly metrics for candidate submittals and placements.
- Utilized strong communication skills to build interpersonal relationships with candidates and guide them through every step of the hiring process.
- Coordinated recruiting activities, ensuring timely execution and successful placements.
- Utilized platforms such as BullHorn, Monster, and LinkedIn for recruiting.
Department Sales Manager
Sport Chek
Newmarket, Ontario
09.2019 - 09.2021
- Consistently met daily and monthly sales targets, driving department revenue.
- Recruited and trained over 20 employees, ensuring a knowledgeable and efficient team to support customer needs.
- Provided top-quality customer service, enhancing the overall shopping experience and driving department revenue.
- Created innovative solutions for driving sales and improving department performance.
Marketing Coordinator
Vretta Inc
Toronto, Ontario
01.2021 - 06.2021
- Developed and managed e-campaigns and newsletters enhancing brand communication and outreach.
- Contributed to up-to-date social media postings, highlighting the benefits of digital assessments.
- Maintained consistent site management to keep information up-to-date and well communicated.
- Identified and organized upcoming conference events to showcase the project and its advancements.
Sales Advisor
Sport Chek
Newmarket, Ontario
09.2018 - 09.2019
- Delivered exceptional customer service by assisting shoppers with product selection, providing recommendations based on individual needs, and resolving customer concerns promptly and professionally.
- Restocked and organized sales floor and backroom inventory, ensuring merchandise was accurately labeled, faced, and maintained according to company standards.
- Participated in receiving shipments, unloading deliveries, and verifying inventory against packing slips for accuracy and completeness.
- Executed promotional setups by installing signage and displays aligned with current in-store advertisements and marketing campaigns.
Education
Bachelor of Arts - Communication Studies
York University
Toronto04.2018
Skills
- Gaming management systems
- Data analysis
- Regulatory compliance
- Report preparation
- Customer service
- Project management
Certification
- Category 1 Gaming Assistant Certificate (AGCO)
- Smart Serve Ontario Certificate
Languages
English
Native/ Bilingual
French
Full Professional
Affiliations
- Classic Film
- Sports
- Concerts
Timeline
Reporting Manager
Bingo World & Gaming
10.2023 - Current
Communications Specialist
Bingo World & Gaming
10.2022 - 08.2023
Social Media Coordinator
Westview Golf Club
03.2022 - 10.2022
Technical Recruiter
Apex Systems
09.2021 - 03.2022
Marketing Coordinator
Vretta Inc
01.2021 - 06.2021
Department Sales Manager
Sport Chek
09.2019 - 09.2021
Sales Advisor
Sport Chek
09.2018 - 09.2019
Bachelor of Arts - Communication Studies
York University
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