Quinn McDonough
Murrieta
Summary
I am a hard worker, accountable, efficient, and catch on quickly. I have learned and been licensed for pest control and also learned about how the world of cable works. I had no experience in either of these jobs to start and completed the training programs and excelled in those jobs. I arrive early, ready to work, and am reliable. I am a great team player also and work well with others. I have climbed the ladder professionally in each of my past careers.
Overview
13
13
years of professional experience
Work History
Route manager/technician
Orkin Pest Control
10.2019 - 01.2022
- My responsibilities consisted of running a minimum of an 18 thousand dollar route and servicing the commercial accounts on my route whether they were weekly, semi-monthly, or monthly accounts. I treat the perimeter with pesticides and service exterior and interior traps each service. I also communicate with the customer what i saw, found, and what is recommended to reduce pest activity. My accomplishments are i won rookie technician of the year at my branch 714 and I receive multiple compliments on customer feedback surveys. I was also trained to be a Certified Field trainer which means i train new technicians in my job field.
Store Manager
True Value Hardware
05.2018 - 08.2019
- My responsibilities as a store manager included opening and closing the store, mixing paint, operating the cash register, providing customer service, special orders, unloaded the truck, stocking merchandise, sharpening chains for chainsaws, ordering product for the store, and making keys. I was always able to keep the staff in good spirits and work well in teams to achieve goals and completion of daily tasks and bigger jobs. My accomplishments were being able to run the store efficiently and being offered the job as i had previously left this company due to lack of opportunities.
Customer Service Specialist
Frito Lay
08.2017 - 05.2018
- My responsibilities included running a two to three store route every day. I would stock the shelves, work the back stock, and order the product. I would also communicate with the store or assistant manager what was ordered and if they had any special orders they wanted for certain end caps or side stacks. My accomplishments include getting end caps back from stores that previously took them away from us due to bad ordering and communication. Once i was able to acquire the end caps back our sales would increase greatly in that particular store.
Supervisor
True Value Hardware
05.2012 - 08.2017
- My responsibilities as a Supervisor included opening and closing the store, mixing paint, operating the cash register, providing customer service, unloaded the truck, stocking merchandise, sharpening chains for chainsaws, ordering product for the store, and making keys. I was also entrusted with any sort of deposits made at the bank or if we needed change i would also do that task. I trained new employees and was able to show them their responsibilities and introduce them to the rest of the staff. I was also taken on trips to different states to help buy and purchase product at giant hardware shows in various major cities such as Atlanta, Denver, and Houston.
Field Technician V
Charter Spectrum
01.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Education
Highschool -
West Valley Highschool
Hemet, California06.2008
Skills
- Time management, Adaptability, Customer Service, problem solving, English, Communication skills, people skills, Cashiering, Sales, Supervising experience
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Process monitoring and improvement
- Processes and procedures
- Safety protocols
- Documentation and reporting
- Teamwork and collaboration
Timeline
Field Technician V
Charter Spectrum
01.2022 - Current
Route manager/technician
Orkin Pest Control
10.2019 - 01.2022
Store Manager
True Value Hardware
05.2018 - 08.2019
Customer Service Specialist
Frito Lay
08.2017 - 05.2018
Supervisor
True Value Hardware
05.2012 - 08.2017
Highschool -
West Valley Highschool
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