Quinn Hutchins
Highland
Summary
At Big Bear Mountain Resort, I honed my skills in operations management and conflict resolution, significantly enhancing guest satisfaction. Expert in time management and clear communication, I led teams to improve safety and service standards, achieving top repeat business rates. My proactive approach in both coordinating mazes and managing rentals underscores my commitment to excellence and teamwork.
Overview
1
1
year of professional experience
Work History
Maze Coordinator
Big Bear Mountain Resort
12.2024 - Current
- Communicated with other lift operators about high-risk lift riders.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Learned and enforced lift rules, policies and procedures.
- Maintained lift mazes, ramps and signs.
- Inspected snowboarders for leashes before allowing on lift.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Rentals Attendant
Big Bear Mountain Resort
11.2023 - 02.2024
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Executed sales and marketing initiatives to increase revenue for company.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06-2026
Skills
- Time management
- Conflict resolution
- Operations management
- Clear communication
- Team oversight
Timeline
Maze Coordinator
Big Bear Mountain Resort
12.2024 - Current
Rentals Attendant
Big Bear Mountain Resort
11.2023 - 02.2024
High School Diploma -
San Gorgonio High School
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