Quinn Gagnon
Lake Country,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Appointment Coordinator
Prince George Toyota
Prince George , BC
2023.11 - 2024.04
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Monitored no-show rates and took appropriate action when needed.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Maintained accurate records of customer transactions in the dealership database.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
Customer Service Cashier
Northland Dodge
Prince George , BC
2023.05 - 2023.11
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Maintained a current knowledge of all products, services, pricing plans and new product launches.
- Followed up with customer inquiries regarding vehicle maintenance or repairs.
Dining Room Server
Sandalwood Retirement Home
Kelowna , BC
2022.08 - 2023.03
- Greeted customers and provided them with menus.
- Explained daily specials to customers.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Performed opening side work duties including setting up dining area for guests arrival.
Customer Service Representative
McDonald’s
Kelowna , BC
2021.06 - 2022.07
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
École Kelowna Secondary School
Kelowna, BC2023-06
Skills
- Strong Organization
- Hardworking
- Strong Work Ethic
- Appointment Management
- Customer Satisfaction
- Work Order Management
- Basic mechanics
- Mechanical Aptitude
- Service Scheduling
- Account Management
- Warranty Claims Process Management
Affiliations
- Automotive repair and mechanics
- ATV and SxS activities
- Outdoor activities, hunting, fishing, hiking
- Looking to expand my knowledge and start a career in the trades eventually. Looking to apprentice in the future.
Timeline
Appointment Coordinator
Prince George Toyota
2023.11 - 2024.04
Customer Service Cashier
Northland Dodge
2023.05 - 2023.11
Dining Room Server
Sandalwood Retirement Home
2022.08 - 2023.03
Customer Service Representative
McDonald’s
2021.06 - 2022.07
High School Diploma -
École Kelowna Secondary School
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