Quinn Dellrocco
Tustin,CA
Summary
Detail-oriented IT professional with a passion for solving complex technical challenges and supporting peers through collaborative problem-solving. Known for a proactive approach to learning and staying current with emerging technologies to drive innovation and efficiency. Eager to contribute technical expertise and a growth mindset to dynamic, forward-thinking teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Administrator
Hampton Products
Foothill Ranch, California
01.2021 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Configured and tested Windows Server operating systems with roles features.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Implemented internet and intranet applications on multiple platforms.
- Improved system performance by implementing server upgrades and hardware replacements.
- Performed software installations and upgrades to Windows operating systems.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Developed internal training materials aimed at improving department''s overall knowledge base and reducing the learning curve for new hires.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
Server
Mimi's Cafe
Tustin, CA
06.2016 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelors of Science - Information Technology
Arizona State University
Tempe, AZ01.2022
Skills
- Active Directory administration
- Microsoft Azure platform expertise
- Virtualization expertise
- Proficient in M365 admin centers
- Network security implementation with Sophos
- Storage management
- Permissions and Access control
- System monitoring
- Hardware troubleshooting
- Technical support
- Scripting languages
- Network administration
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Systems Administrator
Hampton Products
01.2021 - Current
Server
Mimi's Cafe
06.2016 - 05.2020
Bachelors of Science - Information Technology
Arizona State University