Quinn Dellrocco

Systems Administrator

Hampton Products

01.2021 - Current

Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
Configured and tested Windows Server operating systems with roles features.
Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
Ensured optimal server uptime, monitoring system health and performing routine maintenance.
Implemented internet and intranet applications on multiple platforms.
Improved system performance by implementing server upgrades and hardware replacements.
Performed software installations and upgrades to Windows operating systems.
Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
Reduced downtime during migrations by conducting thorough planning and testing processes.
Developed internal training materials aimed at improving department''s overall knowledge base and reducing the learning curve for new hires.
Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.