Quinn Cormier
Summerside,PE
Summary
Dynamic team leader with hands-on experience in training and customer service roles. Recognized for implementing effective training programs and enhancing service delivery processes, resulting in improved customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Certified Crew Trainer
Mcdonald's
Summerside, Prince Edward Island
06.2024 - Current
- Trained new team members on operational procedures to ensure compliance and efficiency.
- Assessed and documented training activities to enhance program effectiveness.
- Engaged with customers to ensure satisfaction and resolve any concerns promptly.
- Supported maintenance of a clean, organized work environment during peak hours to improve customer experience.
Amazon Customer service intern
Amazon
Summerside, Prince Edward Island
03.2024 - Current
- Resolved customer issues using Amazon's support systems, improving customer satisfaction.
- Collaborated with team members to streamline service delivery processes, enhancing efficiency.
- Documented customer interactions, enabling better future reference and analysis.
- Trained new interns on customer service protocols and tools.
Cashier
Haunted Mansion PEI
Kensington, Prince Edward Island
08.2023 - 11.2023
- Operated cash register with accuracy, processing diverse payment methods including cash, check, credit card, gift card, and automatic debit.
- Maintained organized cash register and balanced drawers to ensure accurate financial reporting.
- Greeted customers and addressed inquiries to enhance their shopping experience.
Education
High School Diploma -
Penn Foster
Online - HQ In Pennsylvania And Arizona 02.2026
Skills
- Team training
- Leadership and supervision
- Customer service
- Sales strategies
- Conflict resolution
- Process improvement
- Time management
- Team building
- FLUENT in English and French - can understand punjabi and learning Filipino
- Cash handling
- Maintenance & repair
- Communication skills
Languages
English
Native/ Bilingual
French
Professional
Punjabi
Limited
tagalog
Limited
Certification
Food Handling Certificate - go.foodsafety.ca
Accomplishments
Employee of the Month - September 2024
Timeline
Certified Crew Trainer
Mcdonald's
06.2024 - Current
Amazon Customer service intern
Amazon
03.2024 - Current
Cashier
Haunted Mansion PEI
08.2023 - 11.2023
High School Diploma -
Penn Foster