Quinn-Angus Dolan
Cochrane
Summary
I excel in developing exceptional and above-standard customer, client, and intrapersonal relationships. Having honed my communication skills over the years via empathic listening and compassionate responding, I am particularly drawn to customer centric and supervisory roles. A strong presence and resiliency have equipped me for diverse situations and challenging scenarios. Experienced in organizing simultaneous office functions and directing administrative personnel to meet high-level achievement standards while succeeding in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Administrative Supervisor
Spring Hill RV Park, Spring Hill Storage
03.2022 - Current
- Developed and implemented organizational systems to streamline daily operations.
- Managed and maintained electronic and paper-based filing systems to keep essential customer documents and information easily accessible and organized.
- Greeted customers with professionalism and enthusiasm to provide support and enhance their experience.
- Dealt with high consequence conflict, and supported staff through emotionally intense situations.
- Closely supervised and supported 5 high-level administrative assistants.
Shift Supervisor
Starbucks Coffee Company
02.2020 - 02.2022
- Executed fast paced crew management, often deploying and supporting up to 15 baristas per shift.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supported workers in peer-to-peer conflict resolution, and maintained a positive work environment.
Kitchen Supervisor
A&W Canada
04.2016 - 02.2020
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled expenses and boosted profitability by managing food and labor costs waste.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement
Education
Pilot License - Aviation
Spring Bank Air Training College
Calgary, ABHigh School Diploma -
Bow Valley High School
Cochrane, AB06.2020
Skills
- Policy and Procedure Execution
- Advanced Digital Proficiency
- Report Analysis
- Schedule Development
- Conflict Resolution
- Exceptional Communication and Conversational Skills - in Person and via Telephone/Radio
- Inventory Management
- Carrier of Canadian Radio Operator Certificate
Hobbies
- Mechanics - passion for working on vehicles. Self-taught and prepared to take on challenges.
- Amateur Coding - in my current role, I redeveloped our software's database and user interactive components.
- Tutoring/Mentorship - thoroughly enjoy helping and mentoring through life's difficulties.
Timeline
Administrative Supervisor
Spring Hill RV Park, Spring Hill Storage
03.2022 - Current
Shift Supervisor
Starbucks Coffee Company
02.2020 - 02.2022
Kitchen Supervisor
A&W Canada
04.2016 - 02.2020
Pilot License - Aviation
Spring Bank Air Training College
High School Diploma -
Bow Valley High School
Similar Profiles
Kyle KallenbachKyle Kallenbach
Club Services at Spring Hill Golf ClubClub Services at Spring Hill Golf Club
Beverly HuntBeverly Hunt
RN Case Manager Wound Care at TGH Spring HillRN Case Manager Wound Care at TGH Spring Hill
Stephanie BeuttenmullerStephanie Beuttenmuller
Relief Charge Nurse at Tampa General Hospital Spring HillRelief Charge Nurse at Tampa General Hospital Spring Hill