Quinn-Angus Dolan
Cochrane
Summary
I excel in developing exceptional and above-standard customer, client, and intrapersonal relationships. Having honed my communication skills over the years via empathic listening and compassionate responding, I am particularly drawn to customer centric and supervisory roles. A strong presence and resiliency have equipped me for diverse situations and challenging scenarios. Experienced in organizing simultaneous office functions and directing administrative personnel to meet high-level achievement standards while succeeding in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Administrative Supervisor
Spring Hill RV Park, Spring Hill Storage
2022.03 - Current
- Developed and implemented organizational systems to streamline daily operations.
- Managed and maintained electronic and paper-based filing systems to keep essential customer documents and information easily accessible and organized.
- Greeted customers with professionalism and enthusiasm to provide support and enhance their experience.
- Dealt with high consequence conflict, and supported staff through emotionally intense situations.
- Closely supervised and supported 5 high-level administrative assistants.
Shift Supervisor
Starbucks Coffee Company
2020.02 - 2022.02
- Executed fast paced crew management, often deploying and supporting up to 15 baristas per shift.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supported workers in peer-to-peer conflict resolution, and maintained a positive work environment.
Kitchen Supervisor
A&W Canada
2016.04 - 2020.02
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled expenses and boosted profitability by managing food and labor costs waste.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement
Education
Pilot License - Aviation
Spring Bank Air Training College
Calgary, ABHigh School Diploma -
Bow Valley High School
Cochrane, AB06.2020
Skills
- Policy and Procedure Execution
- Advanced Digital Proficiency
- Report Analysis
- Schedule Development
- Conflict Resolution
- Exceptional Communication and Conversational Skills - in Person and via Telephone/Radio
- Inventory Management
- Carrier of Canadian Radio Operator Certificate
Hobbies
- Mechanics - passion for working on vehicles. Self-taught and prepared to take on challenges.
- Amateur Coding - in my current role, I redeveloped our software's database and user interactive components.
- Tutoring/Mentorship - thoroughly enjoy helping and mentoring through life's difficulties.
Timeline
Administrative Supervisor
Spring Hill RV Park, Spring Hill Storage
2022.03 - Current
Shift Supervisor
Starbucks Coffee Company
2020.02 - 2022.02
Kitchen Supervisor
A&W Canada
2016.04 - 2020.02
Pilot License - Aviation
Spring Bank Air Training College
High School Diploma -
Bow Valley High School
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