Quincy Hudgens
Red Bluff
Summary
Dedicated patient care coordinator with a proven track record in improving patient experiences and advocating for underrepresented communities. Successfully increased patient satisfaction by streamlining and implementing new and best options for care processes. complying with regulatory healthcare requirements. Oversaw multiple insurance plans, including private insurance and government programs, to facilitate prompt referrals and emergency care. Offered empathetic support to families facing difficult health challenges, employing counseling strategies to achieve favorable health results.
Consistently refined and investigated leading new options and programs to secure effective medical success..
Overview
21
21
years of professional experience
Work History
Care Coordinator-Remote
Gainwell Technologies
Roseville
07.2024 - 06.2026
- Utilized electronic health record systems to ensure accurate patient information management.
- Conducted initial assessments and evaluations to identify patient needs.
- Developed individualized service plans based on comprehensive assessment findings.
- Monitored patient progress and adjusted treatment plans as necessary.
- Provided emotional support to patients facing challenging health issues.
- Delivered crisis intervention services to promptly address immediate patient needs.
- Collaborated with physicians, social workers, and healthcare providers to ensure comprehensive patient care.
- Maintained records of all transportation services performed and communicated any changes in service levels or policies to customers.
- Ensured compliance with federal, state, and local regulations regarding the transport of passengers requiring special medical attention or equipment.
- Communicated regularly with dispatch team members regarding route status updates or changes in schedule or passenger needs.
Referral Associate/Dental Receptionist
Feather River Hospital
Corning
01.2022 - 04.2024
- Processed all external and internal specialty referrals to appropriate requests.
- Managed patient scheduling and appointment confirmations for dental services.
- Enhanced appointment flow by overseeing efficient check-in and check-out procedures.
- Conducted thorough insurance verifications to ensure patient coverage and processed billing inquiries.
- Maintained confidentiality compliance while managing patient records.
- Developed positive relationships with patients to improve overall experience.
- Educated patients on oral health care instructions and preventive measures.
- Monitored supply levels, organized patient charts, and supported administrative tasks.
Medical Assistant
In-Home Supportive Services Caregiver
Oakley
01.2018 - 07.2020
- Facilitated transportation to medical appointments through coordinated financial and scheduling services.
- Coordinated medication schedules and ensured timely administration for clients.
- Administered injections, medications and treatments as directed by the physician.
- Delivered comprehensive medical care that supported patient recovery and health improvements.
- Managed shopping and cleanup while preparing nutritious meals to enhance well-being.
- Maintained a clean, safe environment by ensuring sanitation of all rooms and living spaces.
Administrative Assistant
Carol Hatton Breast Care Center
Monterey
07.2016 - 09.2017
- Administered patient registration check-in and checkout processes to optimize experience.
- Scheduled mammograms, ultrasounds, and bone density appointments to enhance access.
- Coordinated referrals and verified diagnoses for Medicare patients to facilitate timely care.
- Supported nursing staff with administrative tasks to improve workflow efficiency.
- Prepared registration documentation and reports for next-day patients.
- Distributed mail and reminders to patients regarding upcoming appointments.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Patient Access Representative I
Community Hospital of the Monterey Peninsula
05.2012 - 07.2016
- Registered patients for emergency room, behavioral health, laboratory, and oncology visits efficiently.
- Ensured accurate updates of patient demographics for seamless care delivery.
- Reviewed insurance details to verify coverage for patient services.
- Collaborated with doctors, staff, and patients in the emergency room to enhance communication.
- Managed incoming calls on a multiline system while using various computer programs for inquiries.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Administrative Office Coordinator
Feather River Hospital
Paradise
07.2005 - 12.2009
- Managed five secretaries, improving departmental productivity and support functions.
- Provided clerical assistance to three oncologists and department director, streamlining operations.
- Organized staff and patient events that led to successful fundraising efforts for cancer center.
- Scheduled specialty appointments for patients, optimizing appointment management process.
- Executed insurance verification and authorization, enhancing service delivery accuracy.
- Collected co-pays and prepared patient charts for timely access to medical records.
- Facilitated scheduling of support groups, fostering patient interaction and engagement.
- Led hiring and training of new staff, ensuring effective onboarding in oncology.
Education
GED -
Arizona Adult Education Center
Mesa, AZSkills
- Care coordination and case management
- Patient assessment and care planning
- Patient education and advocacy
- Referral processing and documentation
- Electronic health records management
- Medical terminology expertise
- HIPAA compliance knowledge
- Healthcare operations oversight
- Needs assessment and community outreach
- Conflict resolution and empathy building
- Cultural sensitivity training
- Time management and multitasking
- Task prioritization strategies
- Patient satisfaction and relations
- At-home care instruction
Timeline
Care Coordinator-Remote
Gainwell Technologies
07.2024 - 06.2026
Referral Associate/Dental Receptionist
Feather River Hospital
01.2022 - 04.2024
Medical Assistant
In-Home Supportive Services Caregiver
01.2018 - 07.2020
Administrative Assistant
Carol Hatton Breast Care Center
07.2016 - 09.2017
Patient Access Representative I
Community Hospital of the Monterey Peninsula
05.2012 - 07.2016
Administrative Office Coordinator
Feather River Hospital
07.2005 - 12.2009
GED -
Arizona Adult Education Center