Quincey Jackson
Wilmington
Summary
Highly experienced and dedicated IT professional with over 10 years of hands-on experience in technical support, system configuration, and troubleshooting. Skilled in installing, configuring, maintaining, and testing computer hardware, software, and peripheral equipment. Proven ability to troubleshoot, diagnose, and resolve moderately complex hardware, software, and network connectivity problems, including those not covered by established procedures. Adept at providing technical resources to end-users, conducting training, and leading small IT projects to enhance system efficiency and user satisfaction. Strong background in IT operations, user support, and incident response, committed to improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Career Technical Education (CTE) Teacher - Arts, Media & Entertainment
Magnolia Science Academy 3
Carson
09.2019 - 12.2025
- Conducted formal and informal end-user training on industry-standard creative and technical software tools.
- Developed technical orientation and training materials for students in digital design, film production, and graphic arts.
- Coordinated projects and fostered collaboration among diverse groups.
- Facilitated hands-on learning experiences with industry-standard tools and equipment.
- Developed engaging curriculum for career and technical education programs.
High School Athletic Director
Magnolia Science Academy 3
Carson
08.2019 - 12.2025
- Coordinated complex programs, managed budgets, and ensured compliance with school and state regulations.
- Utilized NetSuite for managing orders and financial transactions over $50,000, demonstrating proficiency with business software.
- Developed and implemented athletic programs for student engagement and participation.
- Managed scheduling of sports events and facilities for efficient operations.
IT Administrator
Simple Worship Christian Fellowship
Carson
09.2014 - Current
- Installed, configured, maintained, and tested computer hardware, software, and peripheral equipment, including 50+ IoT devices and computer units, significantly boosting operational efficiency across departments.
- Troubleshot, diagnosed, and resolved moderately complex hardware, software, and network connectivity problems for end-users and other IT staff, minimizing downtime by nearly 40%.
- Identified trends in reported problems and implemented improvements through process redesigns to streamline workflows and enhance team efficiency.
- Configured software distribution tools and assisted in the ordering and management of software licenses, ensuring compliance.
- Analyzed user support needs and made recommendations for system improvements and enhancements to customer satisfaction.
- Coordinated equipment delivery and managed inventory/asset control for IT resources and assets.
- Acted as a primary technical resource to end users and other information technology staff, providing guidance and resolving technical issues.
- Led small hardware and software installation and upgrade projects, including the implementation of new IT systems.
Audio Visual Technician
Front Line Creative
Los Angeles
12.2016 - 12.2020
- Installed, configured, maintained, and tested complex audio-visual hardware, software, and peripheral systems for live productions.
- Troubleshot, diagnosed, and resolved hardware and software problems under dynamic, high-pressure environments to minimize disruptions and ensure seamless operations.
- Acted as a technical resource for production teams regarding AV system functionality and issue resolution.
Education
M.S. - Cybersecurity Operations and Leadership
University of San Diego
San Diego, CA05-2024
B.A. - Psychology
University of California, Merced
Merced, CA05-2015
Career Technical Education (CTE) Teaching Credential - Arts, Media & Entertainment
Skills
- Technical Support & Troubleshooting
- hardware installation
- IT infrastructure
- network troubleshooting
- software management
- equipment maintenance
- technical training
- Hardware Installation
- Software Installation
- Configuration
- Network Connectivity Troubleshooting
- Endpoint Management
- IoT Devices
- Incident Response
- User Support
- System Diagnostics
- System Administration
- Windows Server
- Active Directory
- Group Policy
- Network Configuration
- Software Distribution Tools
- IT Operations
- Documentation
- Inventory Control
- Asset Control
- Software Licensing Compliance
- Project Coordination
Education Credentials Certifications
- M.S., Cybersecurity Operations and Leadership, University of San Diego
- B.A., Psychology, University of California, Merced
- Career Technical Education (CTE) Teaching Credential, Arts, Media & Entertainment
- Google IT Support Professional, February 2026
- CompTIA A+, February 2026
Core Technical Strengths
- Technical Support & Troubleshooting: Hardware/Software Installation & Configuration, Network Connectivity Troubleshooting, Endpoint Management, IoT Devices, Incident Response, User Support, System Diagnostics
- System Administration: Windows Server, Active Directory, Group Policy, Network Configuration, Software Distribution Tools
- IT Operations: Documentation, Inventory/Asset Control, Software Licensing Compliance, Project Coordination
References
References available upon request.
Timeline
Career Technical Education (CTE) Teacher - Arts, Media & Entertainment
Magnolia Science Academy 3
09.2019 - 12.2025
High School Athletic Director
Magnolia Science Academy 3
08.2019 - 12.2025
Audio Visual Technician
Front Line Creative
12.2016 - 12.2020
IT Administrator
Simple Worship Christian Fellowship
09.2014 - Current
M.S. - Cybersecurity Operations and Leadership
University of San Diego
B.A. - Psychology
University of California, Merced