Quin Crawley
Dartmouth,NS
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager, Inside Sales
Staples Advantage
03.2022 - 11.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Sales Representative
EastLink Communications
12.2019 - 03.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Care Representative
Concentrix, Bell Aliant
02.2015 - 08.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Resolved concerns with products or services to help with retention and drive sales.
Flow Team Member
Target
06.2013 - 10.2014
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Unloaded packages from incoming trucks to inspect contents.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
- Marked items with identifying codes such as price, stock or inventory control codes.
Housekeeping Room Attendant
Cambridge Suites Hotel
06.2008 - 10.2010
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
Housekeeping Room Attendant
Marriott Hotel
11.2004 - 03.2008
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
Hair Braider
Ebony Hair Salon
03.2003 - 10.2004
- Recommended products to extend life of braids.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Created beautiful braiding styles to accentuate client faces.
- Developed casual, daily hairstyles for convenience and style.
- Styled locs, twist and extensions for up to 4 clients per day.
- Pampered clients to increase repeat business.
- Created updos for formal occasions and photography sessions.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Esthetics -
Academy of Cosmetology
Burnside, NS02.2022
High School Diploma -
NSCC
Dartmouth, NS06.2014
Skills
- Client Acquisition
- Upselling Techniques
- Emotional Intelligence
- Effective Communication
- Active Listening
- Data Entry
- Document Coordination
- Paperwork Coordination
- Telephone Etiquette
- Excellent Communication
- Work Prioritization
- Strong Organization
Languages
English
Certification
WHMIS
First Aid
Timeline
Account Manager, Inside Sales
Staples Advantage
03.2022 - 11.2023
Sales Representative
EastLink Communications
12.2019 - 03.2021
Customer Care Representative
Concentrix, Bell Aliant
02.2015 - 08.2018
Flow Team Member
Target
06.2013 - 10.2014
Housekeeping Room Attendant
Cambridge Suites Hotel
06.2008 - 10.2010
Housekeeping Room Attendant
Marriott Hotel
11.2004 - 03.2008
Hair Braider
Ebony Hair Salon
03.2003 - 10.2004
Esthetics -
Academy of Cosmetology
High School Diploma -
NSCC
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