Quimson Liao
Gracieville,AB
Summary
Accomplished System Specialist with a proven track record at Big Dipper Digital Content and Design Inc., enhancing system reliability and integrating cutting-edge technologies. Expert in server management and troubleshooting, excels in streamlining IT processes and improving user satisfaction through effective incident management and technical support.
Overview
14
14
years of professional experience
Work History
NSA Junior Analyst
TV5 Network Inc.
05.2024 - 09.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
System Specialist
Big Dipper Digital Content and Design Inc.
06.2022 - 04.2024
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Streamlined IT processes with the integration of cutting-edge technologies and automation tools.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Deployed cloud-based solutions to increase flexibility, scalability, and resiliency within the organization''s technology infrastructure.
- Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
Customer Care Specialist II
Avid Technology (SEA) Pte. Ltd.
03.2021 - 05.2022
- Provided expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production.
- Created and managed support cases in Avid’s case management system as appropriate.
- Took ownership of customers issues to follow problems through to resolution.
- Provided proactive patch/upgrade planning including version compatibility.
System Administrator Supervisor
TV5 Network Inc.
05.2015 - 02.2021
- In charge of the technical team that handled the daily operation, monitoring, and maintenance of the Newsroom Computer System (NRCS). Ensured all systems are in optimum operation for News productions.
- Collaborated on cross-departmental projects resulting in improved communication between IT staff and other stakeholders.
- Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Media Manager
TV5 Network Inc.
03.2011 - 04.2015
- Managed the Production Asset Management System (PAMS). Ensured all media assets are labeled according to news production standards.
- Ingested news raw materials from reporters, field teams and stringers into the Production Asset Management System.
• Performed regular maintenance on the PAMS data base by regularly deleting materials in accordance to set guidelines.
• Coordinated with field teams, operations center, and news desk regarding incoming news feeds and capture it into PAMS.
• Coordinate with production team regarding the status of ongoing ingestion and capture of materials. Set ingestion priorities according to news rundown sequence.
Education
Bachelor of Science - Electronics And Communications Engineering
Aemilianum College Inc.
Sorsogon, Philippines06.2007
Skills
- System Administration
- Server Management
- Application support
- Incident Management
- Virtualization Technologies
- Troubleshooting skills
- Technical Support
- Documentation
Languages
English
Professional Working
Timeline
NSA Junior Analyst
TV5 Network Inc.
05.2024 - 09.2024
System Specialist
Big Dipper Digital Content and Design Inc.
06.2022 - 04.2024
Customer Care Specialist II
Avid Technology (SEA) Pte. Ltd.
03.2021 - 05.2022
System Administrator Supervisor
TV5 Network Inc.
05.2015 - 02.2021
Media Manager
TV5 Network Inc.
03.2011 - 04.2015
Bachelor of Science - Electronics And Communications Engineering
Aemilianum College Inc.
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