Qui'arrah Frazier
Fresno
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Guest Service Manager
Home2 Suites By Hilton
Clovis
01.2023 - Current
- Supervised front desk staff to ensure excellent guest service and satisfaction.
- Managed check-in and check-out processes efficiently for hotel guests.
- Trained new front desk associates on policies and customer service standards.
- Resolved guest complaints promptly to foster a positive hotel experience.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Managed inventory of supplies used at the front desk.
- Performed administrative duties including filing paperwork and updating records.
Leasing Agent
Torrey Ridge Apartments
Fresno
03.2022 - 01.2023
- Assisted prospective tenants with property tours and leasing information.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Contacted and followed up with tenants on renewal notices.
- Inspected vacant units and ensured they were ready for showings.
- Processed applications by conducting background checks and verifying references.
- Coordinated repairs and scheduled regular maintenance on rental units.
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
Clovis
07.2018 - 03.2022
- Greeted guests warmly upon arrival and checked them into their rooms.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
- Generated daily reports detailing occupancy levels, revenue amounts.
Overnight Supervisor
McDonald's
Fresno
05.2011 - 07.2018
- Supervised overnight staff to ensure efficient service and operations.
- Processed customer orders accurately and efficiently at a busy fast food location.
- Handled cash transactions and operated point-of-sale systems with precision.
- Provided friendly and prompt service to enhance customer satisfaction.
- Maintained cleanliness in customer and food preparation areas to support efficient service.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
Education
High School Diploma -
Franklin High School
Stockton, CA05-2010
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem-solving abilities
- Time management
- Multitasking capacity
- Microsoft office proficiency
- Money handling
Timeline
Guest Service Manager
Home2 Suites By Hilton
01.2023 - Current
Leasing Agent
Torrey Ridge Apartments
03.2022 - 01.2023
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
07.2018 - 03.2022
Overnight Supervisor
McDonald's
05.2011 - 07.2018
High School Diploma -
Franklin High School