Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Quianna Jones

Hesperia

Summary

Focused Client Services Manager promoting many years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.

Overview

11
11
years of professional experience

Work History

Client Service Manager

American Eagle Protection Service
Inglewood
09.2021 - Current
  • Developed tailored service plans based on client needs and preferences.
  • Coordinated communication between clients and internal teams for smooth operations.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Site Manager

Vigilant Private Security, INC
09.2020 - 09.2022
  • Supervised daily security operations for various client sites.
  • Coordinated staff schedules to ensure optimal coverage and efficiency.
  • Conducted regular training sessions to enhance team performance and compliance.
  • Established policies, procedures and guidelines for the operation of the site.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Interviewed and hired qualified candidates to fill open staff positions.

Corporate Recruiter

American Guard Services
12.2019 - 01.2021
  • Coordinated recruitment strategies to attract qualified candidates for various positions.
  • Screened resumes and conducted initial interviews to identify potential hires.
  • Collaborated with hiring managers to define job requirements and candidate profiles.
  • Reviewed resumes, conducted in-depth interviews, and evaluated candidate qualifications.
  • Attended career fairs and other events to promote company brand and recruit talent.
  • Identified and recruited potential candidates through job postings, referrals, and other sources.
  • Negotiated offers with selected candidates ensuring compliance with applicable laws and regulations.

Human Resources Assistant

AeroSpace SSP
08.2014 - 12.2019
  • Maintained employee records and updated confidential information accurately.
  • Coordinated training sessions and workshops to enhance staff skills.
  • Assisted in recruiting and onboarding new employees for various departments.
  • Responded to employee inquiries regarding benefits and company policies promptly.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.

Education

High School Diploma -

Compton High School

Guard Card Training -

BSIS

Skills

  • Client relationship management
  • Employee onboarding
  • Team leadership
  • Attention to detail
  • Time management
  • Problem solving
  • Strong leadership
  • Recruiting and hiring
  • Verbal and written communication
  • Performance reviewing
  • Teamwork and collaboration
  • Customer service
  • Performance tracking and evaluation
  • Scheduling and coordinating
  • Task delegation
  • Teamwork
  • Multitasking Abilities

Activities

I have earned Leadership Awards which include 3 different milestone levels (the highest achievement). Awards are given out by higher management for providing excellent customer service, exceeding normal work expectations of Company core values which include: Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, Lastly, Giving Back.

Timeline

Client Service Manager

American Eagle Protection Service
09.2021 - Current

Site Manager

Vigilant Private Security, INC
09.2020 - 09.2022

Corporate Recruiter

American Guard Services
12.2019 - 01.2021

Human Resources Assistant

AeroSpace SSP
08.2014 - 12.2019

High School Diploma -

Compton High School

Guard Card Training -

BSIS

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Quianna Jones