Quetzalli Cervantes
Covina
Summary
Motivated college student with a long-term goal of becoming a child psychiatrist, but for now, I am looking for an opportunity to make an impact by applying my skills gained from living with a sister with disabilities, as well as my professional experience in customer service, data entry and critical thinking in emergency situations.
Overview
3
3
years of professional experience
Work History
Ambulance Dispatcher
Heart Ambulance and Medical Transportation
Arcadia
08.2024 - Current
- Developed strategies for improving response times during high call volume periods.
- Maintained accurate records of all incoming calls and dispatches.
- Received and processed emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Responded quickly and efficiently when technical issues arose with radio communications or other equipment.
- Responded professionally to telephone calls.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Used radio, telephone and computer system to update first responders with new information.
- Coordinated with medical staff to ensure proper treatment was provided in a timely manner.
Server
Panda Express
Los Angeles
08.2022 - 08.2024
- Informed customers of daily specials and signature menu items.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Some College (No Degree) - Psychology
California State University, Northridge
Los Angeles, CASome College (No Degree) - Psychology
Pasadena City College
Pasadena, CASkills
- Emergency response
- Radio communication
- Call processing
- Data entry
- Record keeping
- Customer service
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Conflict resolution
- Stress management
- Active listening
- Emergency medical instruction
- Basic life support
- Adaptability
- Multitasking
- Computer skills
- Good judgment
- Situational awareness
- Critical thinking
- Dispatch coordination
- Patience and calmness
- Cash handling
- Communication skills
- Reliability
- Work task prioritization
- Customer service skills
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Ambulance Dispatcher
Heart Ambulance and Medical Transportation
08.2024 - Current
Server
Panda Express
08.2022 - 08.2024
Some College (No Degree) - Psychology
California State University, Northridge
Some College (No Degree) - Psychology
Pasadena City College