Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Quest Williams

Los Angeles

Summary

Results-driven technician with extensive experience in both RMA and client-specific rework, excelling in multi-faceted approaches towards solutions. Proven ability to enhance procedure processes while ensuring quality and customer satisfaction. Adept at troubleshooting and diagnostics, leveraging strong problem-solving skills and methodical work approach to achieve operational excellence. Committed to delivering high-quality results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Delivery Manager

French Florist
03.2024 - Current
  • Supervised delivery staff and general productivity.
  • Coordinated delivery of contracted solutions in full accordance with outlined cost, scheduling and quality terms.
  • Monitored customer quality and satisfaction metrics and took proactive steps to implement policy to restore acceptable levels.
  • Contacted and relayed with customers and staff/contractors about issues with deliveries or products.

Assembly Technician

Minus K Technology
03.2020 - 01.2024
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Worked directly with QA personnel to identify and correct defects.
  • Performed assembly of products according to specifications and instructions.
  • Inspected all work for quality and compliance with design standards.

Product Repair Technician

ViewSonic
09.2017 - 02.2020
  • Order from inventory of repair supplies and stocked parts through appropriate departments.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Suggest revisions to or write new standards of procedure (SOP) depending on observations to common failures.

General Technician

ComTech LLC
06.2016 - 08.2019
  • Performed troubleshooting and diagnosis of customer computers and other hardware.
  • Utilized myriad of tools and test equipment to troubleshoot and diagnose malfunctions.
  • Accurately quote and bill customers for work performed along with logging expenses in both work order and company logs.

Education

High School Diploma -

California Board of Education
Sacramento, CA

Skills

  • Product quality control
  • Production enhancement
  • Safety awareness
  • Adept at conducting inspections
  • Schematic reading
  • Machining operations
  • Assembly rework and repairs
  • Work order processing
  • Recordkeeping
  • Electrical wiring
  • Testing procedures

Interests

  • Electronics and Circuit Building
  • Designing and Printing 3D Models
  • I have a passion for photography and editing photos
  • Auto Repair/Restoration
  • Watching Movies and TV Shows

Timeline

Delivery Manager

French Florist
03.2024 - Current

Assembly Technician

Minus K Technology
03.2020 - 01.2024

Product Repair Technician

ViewSonic
09.2017 - 02.2020

General Technician

ComTech LLC
06.2016 - 08.2019

High School Diploma -

California Board of Education

Similar Profiles

CREATE PROFILE
Quest Williams