Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

QUESHA HARDING

Oshawa,ON

Summary

Professional and dependable student currently pursuing an Honors BA in Policing and Community Wellbeing. Committed to public service, with proven experience in customer-facing roles and strong skills in conflict resolution and client support. Eager to contribute to the CBSA’s mission by promoting safety, supporting border operations, and delivering a positive public experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

VIVA Whitby Shores Retirement Community
06.2025 - Current
  • Delivered courteous and efficient table service to residents
  • Took and served accurate food and beverage orders
  • Ensured meals met dietary and portion requirements
  • Maintained cleanliness and safety in dining areas
  • Supported residents with mobility and dining needs
  • Collaborated with kitchen staff for smooth service

Mobile Sales Representative (Seasonal)

Best Buy
10.2024 - 12.2024
  • Provide expert recommendations on smartphones, tablets, wearables, and mobile accessories based on customer needs.
  • Explain technical specifications, performance features, and software capabilities of various mobile devices.
  • Assist customers with mobile device setup, data transfers, software updates, and troubleshooting.
  • Stay up to date with the latest advancements in mobile technology, operating systems, and network providers.

Outbound Call Center Agent

Sekure Payment Solutions
05.2024 - 12.2024
  • Managed high volume cold calls
  • Established professional relations with potential clients
  • Managed sensitive credit card data with strict confidentiality
  • Facilitated communication regarding products and services
  • Exceeded sales targets
  • Adhered to all corporate policies and procedures
  • Adhered strictly to federal regulations while making outbound calls, ensuring legal compliance at all times.

Front End Supervisor

Longo's
07.2021 - 05.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed cash transactions and supervised front-end staff
  • Executed cash handling and safe storage of funds
  • Trained and mentored new employees
  • Verified ID for lottery and alcohol sales
  • Ensured compliance with store policies
  • Resolved customer inquiries and issues effectively


Education

Diploma - Community And Justice Services

Centennial College of Applied Arts And Technology
Scarborough, ON
06.2025

Policing And Community Well- Being - Policing, Public Safety

Trent University
Oshawa, ON
06-2028

Skills

    Tech-Savvy & Detail-Oriented

    Conflict Resolution & De-escalation

    Entrance Scholarship: Trent University

    Security & Risk Management

Accomplishments

    Entrance Scholarship: Trent University

Certification

  • Ontario Drivers License
  • Smart Talk Certification (Suicide Prevention)

Languages

ENGLISH
Native or Bilingual
FRENCH
Limited Working

Timeline

Server

VIVA Whitby Shores Retirement Community
06.2025 - Current

Mobile Sales Representative (Seasonal)

Best Buy
10.2024 - 12.2024

Outbound Call Center Agent

Sekure Payment Solutions
05.2024 - 12.2024

Front End Supervisor

Longo's
07.2021 - 05.2023

Diploma - Community And Justice Services

Centennial College of Applied Arts And Technology

Policing And Community Well- Being - Policing, Public Safety

Trent University

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QUESHA HARDING