QUESHA HARDING
Osh
Summary
Dedicated professional pursuing a B.A. in Criminal Justice. Strong passion for law enforcement, security, and public service. Eager to apply skills in conflict resolution, client relations, and customer service. Actively seeking a position to contribute expertise and make a positive impact in these areas.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Resource Specialist Volunteer
East Scarborough Storefront
01.2025 - Current
- Assisted marginalized communities with housing, employment and food security resources
- Managed client intake, maintained records and scheduled appointments
- Supported community workshops, out reach programs and local events
Outbound Call Center Agent
Sekure Payment Solutions
05.2024 - 12.2024
- Managed high volume cold calls
- Established professional relations with potential clients
- Managed senstive credit card data with strict confidentality
- Facilitated commuincation regarding products and services
- Exceeded sales targets
- Adhered to all corperate policies and procedures
Front End Supervisor
Longo's
07.2023 - 05.2024
- Managed cash transactions and supervised front-end staff
- Executed cash handling and safe storage of funds
- Trained and mentored new employees
- Verified ID for lottery and alcohol sales
- Ensured compliance with store policies
- Resolved customer inquiries and issues effectively
Customer Service Representative
Wayfair
03.2021 - 11.2023
- Handled customer complains and inquiries in a courteous and efficient manner
- Demonstrated strong communication skills, both verbal and written, in order to effectively interact with customers
- Developed relationships with suppliers and external clients though effective communication
Education
B.A. - Criminal Justice
Trent University
06.2027
Diploma - Community And Justice Services
Centennial College
06.2025
Skills
- Conflict Resolution & De-escalation
- Security & Risk Management
- Customer Service & Public Interaction
- Handling Confidential Information
- Leadership & Teamwork
- Strong Communication (Verbal & Written)
- Adaptability & Problem-Solving
- Tech-Savvy & Detail-Oriented
Accomplishments
Entrance Scholarship- Trent University
Certification
- Ontario Drivers License
- Smart Talk Certification (Suicide Prevention)
Languages
ENGLISH
FRENCH
Timeline
Community Resource Specialist Volunteer
East Scarborough Storefront
01.2025 - Current
Outbound Call Center Agent
Sekure Payment Solutions
05.2024 - 12.2024
Front End Supervisor
Longo's
07.2023 - 05.2024
Customer Service Representative
Wayfair
03.2021 - 11.2023
B.A. - Criminal Justice
Trent University
Diploma - Community And Justice Services
Centennial College
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