Quentin Stacy Peters
Toronto,ON
Summary
A friendly professional with a successful background in administrative, customer service, sales and marketing. Drives sales-goal attainment and customer satisfaction through building personal customer relations and sales abilities. Proficient in use of POS software. Seasoned in both retail and telecommunications industry, along with being skilled in processing transactions, handling cash, using registers and arranging merchandise. Always personable and works well in groups with fellow employees.
Overview
22
22
years of professional experience
Work History
Sales Associate
Freedom Mobile
09.2021 - 01.2024
- Performed under pressure and addressed complaints in a timely manner.
- Worked as part of a team and took independent initiative without direct supervision.
- Provided enthusiastic, friendly, and energetic service.
- Negotiated all contracts with prospective clients.
- Helped determine pricing schedules for quotes, promotions, and negotiations.
- Prepared weekly and monthly reports.
- Gave sales presentations to a range of prospective clients.
- Coordinated sales efforts with marketing programs.
- Obtained deposits and balance of payment from clients.
- Prepared and submitting sales contracts for orders.
- Answered client questions about credit terms, products, prices, and availability.
Sales Associate
Nomad
01.2009 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Plumbing Apprentice
Capitol Plumbing & Heating
01.2020 - 03.2020
- Organized and moved materials from truck to job site to support project requirements.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Fabricated piping pieces and components in line with design specifications for each system.
- Maintained excellent attendance record, consistently arriving to work on time.
Music Journalist
Complex Magazine/Media Network (MissInfoTV)
08.2010 - 07.2019
- Completed assigned pieces and developed independent stories.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
Assistant Manager & Sales Associate
GOODFOOT
12.2004 - 04.2009
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Billing Clerk
Bell Canada
06.2002 - 04.2006
- Executed billing tasks and recorded information in company databases.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Handled account payments and provided information regarding outstanding balances.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
MBA - Business Administration
York University
Toronto, ONAssociate's Degree - Business Information Systems
Seneca College of Applied Arts And Technology
North York, ONSkills
- Exceptional customer service
- Excellent people skills
- Adapt to diverse groups
- Product and service sales
- Multi-tasking strength
- Sales trends
- Point of sale operation
- Relationship building
- Product promotions
- Merchandising understanding
- Upselling
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Sales Associate
Freedom Mobile
09.2021 - 01.2024
Plumbing Apprentice
Capitol Plumbing & Heating
01.2020 - 03.2020
Music Journalist
Complex Magazine/Media Network (MissInfoTV)
08.2010 - 07.2019
Sales Associate
Nomad
01.2009 - 08.2021
Assistant Manager & Sales Associate
GOODFOOT
12.2004 - 04.2009
Billing Clerk
Bell Canada
06.2002 - 04.2006
MBA - Business Administration
York University
Associate's Degree - Business Information Systems
Seneca College of Applied Arts And Technology
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