Quentin Williams
Smithers,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Manager/Supervisor
Canadian Tire
08.2022 - 10.2023
- Receiving/Warehouse Manager
- Fill Crew Supervisor
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Lake Babine Nation
03.2020 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
Lake Babine Nation
04.2015 - 06.2018
- Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
- Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
- Maintained immaculate hotel rooms, public areas, and back-of-house spaces to exceed guest expectations.
- Developed new procedures for efficient room turnovers, maximizing room availability for incoming guests.
- Coordinated with maintenance teams for timely repairs, ensuring optimal conditions for guests at all times.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained facility grounds, equipment and safety compliance.
- Prepared reports and schedules with accuracy.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
Education
GED -
Smithers Secondary
Smithers, BCSkills
- Team Leadership
- Workforce Management
- Organizational Skills
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Problem Resolution
- Cross-Functional Teamwork
- Negotiation and Conflict Resolution
- Decision-Making
Languages
English
Native or Bilingual
Timeline
Manager/Supervisor
Canadian Tire
08.2022 - 10.2023
Cashier
Lake Babine Nation
03.2020 - 03.2021
Assistant Manager
Lake Babine Nation
04.2015 - 06.2018
GED -
Smithers Secondary
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