Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Quentin Perkett

San Diego

Summary

Dynamic professional with a proven track record in administrative and customer service roles, notably as a Yeoman in the US Navy. Excelled in managing complex schedules, coordinating events, and enhancing customer satisfaction through meticulous attention to detail and outstanding communication skills. Demonstrated expertise in Microsoft Office Suite and a strong ability to improve operational efficiencies, contributing to significantly positive outcomes.

Overview

9
9
years of professional experience

Work History

Yeoman

US Navy
02.2019 - Current

Yeomen (YN) are the Navy’s front office, handling all matters clerical and administrative for ships and personnel. There are two classifications of Yeoman depending on whether you choose to serve on submarines, both with corresponding responsibilities:


Yeoman (YN)

  • Preparing, typing and routing correspondence and reports
  • Organizing and maintaining files, including personnel files
  • Receiving office visits and handling telephone communications
  • Performing office personnel administration
  • Maintaining records and official publications
  • Performing administrative functions for legal proceedings
  • Serving as office managers
  • Performing other various clerical and administrative duties

Barista

Starbucks
02.2016 - 02.2019
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prepare and serve coffee and tea drinks that meet quality standards
  • Properly handle and maintain all equipment
  • Respond to orders, questions, concerns, and complaints in a polite and efficient manner
  • Accurately handle cash and credit card payments, following appropriate cash-handling procedures
  • Serve customers quickly and efficiently
  • Demonstrate a thorough understanding of all the menu offerings
  • Observe relevant health and safety standards

Education

High School Diploma -

John Champe High School
Chantilly, VA
05-2018

Skills

  • Event planning and coordination
  • Time management and prioritization
  • Multi-tasking in fast-paced environments
  • Customer service and client relations
  • Internal team communication and collaboration
  • Data entry and database management
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Drive, Calendar)
  • Troubleshooting and resolving administrative issues
  • Analyzing data and preparing reports
  • Identifying inefficiencies and recommending improvements’
  • Strong attention to detail
  • Ability to work independently and in teams
  • Flexibility and adaptability to change
  • Conflict resolution and negotiation

Accomplishments

    Awarded the Navy and Marine Corps Achievement medal for superior performance as the Ship Secretary for USS Charleston (LCS 18) and USS Mobile (LCS 26) while attached to Commander, Littoral Combat Ship Squadron One.

Timeline

Yeoman

US Navy
02.2019 - Current

Barista

Starbucks
02.2016 - 02.2019

High School Diploma -

John Champe High School
Quentin Perkett