Summary
Overview
Work History
Education
Skills
Timeline
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Quentin Calloway

Oakland

Summary

Dynamic and results-driven professional with experience excelling in customer interaction and cash handling. Proven ability to prioritize tasks and maintain workplace cleanliness, ensuring a positive dining experience. Recognized for effectively resolving customer complaints and upholding high standards of service, contributing to overall team productivity. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Overview

1
1
year of professional experience

Work History

Park Ambassador

Children's Fairyland
Oakland
04.2024 - 09.2024
  • Engaged with families to enhance visitor experiences at the children's park.
  • Guided children in interactive activities and storytelling sessions.
  • Greeted visitors to the park, providing information on the local area and attractions.
  • Maintained a safe environment for all guests by monitoring activities and enforcing park regulations.
  • Provided customer service assistance to visitors, such as answering questions and resolving complaints.
  • Assisted in maintaining cleanliness and safety of park areas and attractions.
  • Provided information about park features and scheduled events to visitors.

Crew Member

McDonald's
Oakland
06.2023 - 02.2024
  • Followed safety protocols to maintain a safe working environment for all staff.
  • Engaged with customers to ensure satisfaction with their meal experience.
  • Provided friendly customer service during busy meal periods.
  • Maintained cleanliness of workstations and dining areas throughout shifts.
  • Prepared food items according to restaurant standards and procedures.
  • Handled cash transactions accurately at the front counter.
  • Followed safety protocols for food handling and sanitation practices.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Packed fast food products in approved containers, cups, and bags.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Upheld high standards of productivity and quality in operations.
  • Presented orders to guests within anticipated service times.

Education

High School Diploma -

Oakland High
Oakland, CA
05-2024

Skills

  • Customer interaction
  • Task prioritization
  • Clear communication
  • Cash handling
  • Organizational skills
  • Time management
  • Inventory management
  • Workplace cleanliness
  • Stock management

Timeline

Park Ambassador

Children's Fairyland
04.2024 - 09.2024

Crew Member

McDonald's
06.2023 - 02.2024

High School Diploma -

Oakland High

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Quentin Calloway