Quennie Shaikh (LVN/ Liaisons)

• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Collaborated with clinical and administrative staff to meet patient needs.

Processed all referrals, gather all info regarding potential patient.

• Utilized performance measurement to improve patient outcomes.
• Embodied clinic philosophy, policies, procedures and services to serve and support patients and families.

* Hospice informational with patient and families. Goal is for them to fully understand the service that hospice will be able to provide.

* Assist in equipment/supplies order for new admit or existing patient.

* Collaboration with facility, family and referral source for smooth transition to Hospice.

• Created customer service model used at multiple locations, resulting in 80% increase in customer service ratings.
• Prepared standard operating procedures.
• Collected data about patient care problems and reported it to appropriate departments.
• Explained policies, procedures and services to patients.
• Compiled information from patients and caregivers or family members to identify care concerns.

• Attended staff meetings and required courses to maintain knowledge of current clinic procedures and latest medical advances relevant to everyday practice.
• Held consultations with patients and families to provide detailed information about diagnosed medical conditions, answering questions and advising on effective treatment methods.
• Revised patient care plans through regular assessment and evaluation of patient conditions and changes over time to improve prognosis in collaboration with clinic physicians.
• Instructed in-home caregivers on treatment techniques, medication schedules, dietary restrictions, safety protocols and other information relevant for daily treatment of patients.