Quelia Sebastiao
Mississauga,ON
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Highly motivated with background in retail sales, skilled in customer service and product knowledge.
Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Collaborative organized and dedicated to partner with coworkers to empower work culture.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Nova Store
Mississauga, Ontario
11.2021 - 01.2024
- Performed all functions regarding receiving stock and housekeeping-related tasks.
- Maintained knowledge of company products.
- Established long-lasting vendor relationship through successful sales goals and professional business practices.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Beauty Sales Associate
Shephora
Lisbon, Portugal
10.2018 - 02.2020
- Greeted customers upon arrival and provided assistance with product selection.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Demonstrated products to customers and answered questions about features and benefits.
- Completed beauty training that involved learning about company products.
- Helped customers select the makeup, skin care, and hair care products to meet their needs.
- Provided beauty advice based on customer needs and preferences.
- Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.
- Attended regular training sessions to stay informed on new products and trends in the industry.
- Ensured that promotional materials were displayed accurately throughout the store.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Canadian Beauty College
Mississauga, ON01-2023
Some College (No Degree) -
Academy Beauty School
Lisbon | Portugal01-2017
Skills
- Customer support and assistance
- Customer Engagement
- Paperwork processing
- Stocking and Receiving
- Display building
- Problem-Solving
- Product Recommendations
- Goal-oriented mindset
- Interpersonal and written communication
- Positive and professional
- Teamwork and Collaboration
- Flexibility schedule
- FLUENT IN English and Portuguese
Timeline
Retail Sales Associate
Nova Store
11.2021 - 01.2024
Beauty Sales Associate
Shephora
10.2018 - 02.2020
Canadian Beauty College
Some College (No Degree) -
Academy Beauty School
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