Queenie Yeung
Thornhill,ON
Summary
Conscientious customer service officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Also, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Administrative and accounting Assistant
Vio Systems Markham Inc
10.2023 - Current
- Answering customer inquiries, resolving complaints, maintaining communication with customers and colleagues, identifying and implementing solutions, creating and sending invoices, documenting and accounting for payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Strengthened internal controls through regular reviews of existing policies, suggesting improvements when necessary.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Administrative Assistant
Essex Business Consultants Inc.
06.2023 - 09.2023
- Conducting account reconciliations, data entry and bookkeeping, assisting auditors, maintaining office operations, providing administrative support.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Officer
Enviro Labs Limited
10.2021 - 04.2023
- Handling customer orders, preparing sampling schedules, emailing reports, preparing quotations and invoices, problem-solving.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Assistant Customer Service Officer
Kai Shing Management Services Ltd
06.2020 - 07.2021
- Greeting customers, resolving complaints, providing information and promotion events, managing the service desk, collaborating with property management, developing work schedules.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Shopping Advisor
Hong Kong Airport Authority
06.2019 - 05.2020
- Providing information and promotion events, promoting services, assisting with product selection, providing product information, maintaining survey research, analyzing survey results.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
Education
BBA - Professional Accounting
Hong Kong Metropolitan University
Hong Kong08.2020
Skills
- Communication: communicating effectively with customers, colleagues, and other stakeholders using verbal and written communication skills, including active listening, empathy, and using appropriate language and tone in all communications
- Adaptability: being able to adapt to changing situations and customer needs, learning quickly in a fast-paced environment, and demonstrating flexibility, resilience, and openness to feedback and constructive criticism
- Teamwork: collaborating with colleagues to achieve common goals and objectives, sharing knowledge and information, being receptive to feedback, and fostering a positive work environment
- Complaint Handling: Respond to complaints as soon as possible Acknowledge receipt of the complaint to assure the customer that their concerns are being taken seriously
Tel
(437) 430-3900
Education And Credentials
Bachelor of Business Administration with Honours in Professional Accounting (2020)
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Administrative and accounting Assistant
Vio Systems Markham Inc
10.2023 - Current
Administrative Assistant
Essex Business Consultants Inc.
06.2023 - 09.2023
Customer Service Officer
Enviro Labs Limited
10.2021 - 04.2023
Assistant Customer Service Officer
Kai Shing Management Services Ltd
06.2020 - 07.2021
Shopping Advisor
Hong Kong Airport Authority
06.2019 - 05.2020
BBA - Professional Accounting
Hong Kong Metropolitan University
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