QUEENIE MOK
East Gwillimbury,ON
Summary
Over 9+ years in data analysis, SQL development, and testing of various internet-based applications. Strong self-driven individual with excellent interpersonal abilities to coordinate among teams and business units. Active listener and a fast learner to manage diverse scenarios. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Manager
Bell Canada
Toronto, ON
02.2022 - Current
- Managed 1 senior developer and 4 developers
- Led 2 application development projects that unveiled process gaps and enhanced operation efficiency
- Acted as PM to ensure projects were delivered as expected
- Focused and promoted team members' growth with regular team meetings, 1-1s, and objective reviews
Senior Software Developer
Bell Canada
Toronto, ON
06.2017 - 02.2022
- Managed 2 permanent direct reports, and over 10 contractors for various durations
- Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors.
- Assisted in interviews and hiring processes: onboarding and training for new members
- Developed databases, programs and processes for integration and implementation across enterprise.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
Specialist, Software Developer
Bell Canada
Toronto, ON
06.2014 - 06.2017
- Engineered reports to support various projects, such as agent compensation, attrition, etc
- Led analysis to identify potential process gaps
- Evaluated and redesigned database schemas to improve application scalability
- Developed and supported internal applications that manage over 20,000 call center agents
- Tools and Languages: TFS, C#, T-SQL, Teradata, React JS, Visual Studio, JSON, XML
Education
Bachelor of Applied Science - Management Engineering
University of Waterloo
Waterloo, ON 09.2009 - 06.2014
Skills
SQL
undefinedAdditional Information
Achievements:
5 Execution Excellence Awards (EEA)
- Quarterly award recognizing top performance within business unit
Bravo Award 2016 (Agent Suite Application)
Bravo Award 2018 (Attribute Routing)
- Annual corporate award recognizing exceptional achievements of top performers
Timeline
Senior Manager
Bell Canada
02.2022 - Current
Senior Software Developer
Bell Canada
06.2017 - 02.2022
Specialist, Software Developer
Bell Canada
06.2014 - 06.2017
Bachelor of Applied Science - Management Engineering
University of Waterloo
09.2009 - 06.2014
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