QUEENIE DELA ROSA
Mississauga
Summary
Detail-oriented and dependable professional with experience in team leadership, scheduling, and basic administrative tasks in a fast paced environment. As a crew trainer, developed strong organizational skills, handled time keeping, assisted in shift planning, and maintained accurate records. Fast learner of new systems, committed to accuracy, confidentiality, and consistently meeting deadlines to support efficient payroll operations.
Overview
9
9
years of professional experience
Work History
Crew Trainer
McDonald's
10.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Customer Service and Sales Associate
Bank of the Philippine Islands
07.2017 - 08.2024
- Responsible for assisting customers by providing product information, addressing inquiries, and resolving issues. This role involves actively promoting and selling products, processing transactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accounting Staff
Honda Cars Pangasinan
02.2017 - 05.2017
- Prepared working papers, reports and supporting documentation for audit findings.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Project Hire
Bank of the Philippine Islands
07.2016 - 12.2016
- Role involves organizing client records and filing documents systematically to ensure easy access and retrieval. Responsibilities include maintaining accurate and up-to-date files, and implementing filing systems.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Business Administration Major Marketing Management
Don Mariano Marcos Memorial State University
San Fernando City, La Union, Philippines04-2016
Diploma - Accounting And Payroll Specialist
Trios College
Toronto, ON03-2026
Skills
- Proficiency in English language
- Ability to work in general office or industry
- Knowledgeable of MS Excel, MS Word and Accounting software
- Has the ability to work under pressure, tight deadlines, fast-paced environment and focus on attention to details
- Demonstrate accuracy, excellent oral and written communication skills, flexibility, strong organizational abilities, and reliability
LANGUAGE
English
Filipino
Timeline
Crew Trainer
McDonald's
10.2024 - Current
Customer Service and Sales Associate
Bank of the Philippine Islands
07.2017 - 08.2024
Accounting Staff
Honda Cars Pangasinan
02.2017 - 05.2017
Project Hire
Bank of the Philippine Islands
07.2016 - 12.2016
Bachelor of Science - Business Administration Major Marketing Management
Don Mariano Marcos Memorial State University
Diploma - Accounting And Payroll Specialist
Trios College
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