Queeneth Ambinga
Summary
II am a compassionate, detail oriented and highly organized individual with diverse background in health care, administration, banking, sales and sponsorship roles. I currently work at the frontline as the first point of contact for patients and marginalized individuals that require counseling with day-to-day duties of responding to patient and client inquires, billings. data entry and managing records. I have a strong understanding informed care and to working with high volume clients while promoting a caring and welcoming environment. I am looking to explore a Shelter Resource worker career.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator/Patient Care Coordinator
Life Mark Physiotherapy Broadway
05.2023 - Current
- Entering customer information and manage customer enquires and offer excellent customer service including actively listening to client needs
- Monitoring and inspecting patient rooms and ensuring cleanliness of the rooms as well as clinician equipment as well as managing incident reports.
- Assessing client needs of walk-in clients and matching them with clinicians depending on there availability.
- Managing relationships with vendors, purchase orders and service coordination e.g., IT, Office equipment repairs and maintenance, shipment tracking and timely renewal of contracts
- Exercising accurate information entry, delivery and tactful responses along with empathy for sensitive interactions of First Nations and Veteran clients.
- Conducting intake and accurate data entry, drafting, editing and handling correspondence including letters, fax, emails, reports and operations including multiple phone lines, scanner and printer
- Participate in clinic events and social gathering as well as team meetings.
- Processing claims for First Nations, Veterans, clients under counselling programs and act as a point of contact to resolve billing issues, ensuring accurate documentation such as verifying third party insurance and tracking WCB and ICBC claim status and their number of visits
Sponsorship Coordinator
Help2Kids Organisation
10.2021 - 01.2023
- Handled communication with sponsors, created sponsorship proposals, compelling stories and content accounting for 150+ donors who are currently in long- term commitment for sponsorship facilitating the information flow between the donors and kids.
- Updated and tracked sponsors contributions, maintained sponsor data including agreements, terms of payment, deliverables, names, contact information and processed sponsor invoices.
- Data entry and maintained records of product cycles, launch times and outreach initiatives. I monitored performance of short-term set projects and budgets e.g., immunization and community awareness monthly, compiled and analyzed data to create reports based on metrics like attendance and community engagement leading to a 10% in brand awareness.
- Generated reports based on sponsorship deliverables and inputting sponsorship income and recording expenses on various events data and act as team lead on events such as school day opening enrolment for kids along with managing purchase of event materials within set budget and resolving unforeseen challenges.
Loan Processing Clerk
National Bank of Commerce
09.2020 - 01.2021
- Entered and maintained records of high-profile clients and their supporting documents and organized physical and digital filing of loan applications and accounts for quick retrieving.
- Performed data verification cross checking information provided by clients with their employers including salary statements, employment contracts and loan timelines.
- Processing loans and denials highlighting errors on information that need supporting documentation.
- Assisted in developing tailored financial solutions including loan rates and maintained relationships with contracted companies such as Tanzania Revenue Authority, TRA, Tanzania Petroleum Authority, and TANESCO whose employees’ secured loans with us.
- Offered personal banking services and personalized support to high-profile clients on premium services accounting for a 2-3% increase in Samora branch increase of fixed incomes.
Personal Banker
National Bank of Commerce
09.2018 - 01.2020
- Issuing loans that match client segment profiles: personal loans at CAD 74,000 max, mortgage at CAD 249,000 max, and small business loans of CAD 99,000 max within set deadline and monthly periods and with over 100+ client base and tracking their buy cycles.
- Processing checks, TISS, and balancing accounts.
- Attaining sales targets including liability and account opening of worth CAD 49,000 monthly and loan issuing of CAD 496,800.
Education
Bachelor of Arts - Economics and Statistics
University of Dodoma
11.2017
First Aid Certification
Non Violent Crisis Intervation
Skills
- Excellent at MS suit (Excel, Word, Spreadsheet, PowerPoint), Adobe Acrobat, SharePoint, Quick books, SPSS, STATA and familiar with Power BI, Tableau and SQL
- Conflict resolution
- Team collaboration
- Safety and Hygiene
- Trauma informed care
- Client intake and de-escalation
Languages
English
Full Professional
Affiliations
- Black Women in Entrepreneurship-Vancouver Canada
- Executive Assistant for Mariat Jibril-Part time
- Young African Leader Initiative Network (YALI)
- Hiking and Running
Timeline
Administrative Coordinator/Patient Care Coordinator
Life Mark Physiotherapy Broadway
05.2023 - Current
Sponsorship Coordinator
Help2Kids Organisation
10.2021 - 01.2023
Loan Processing Clerk
National Bank of Commerce
09.2020 - 01.2021
Personal Banker
National Bank of Commerce
09.2018 - 01.2020
Bachelor of Arts - Economics and Statistics
University of Dodoma
First Aid Certification
Non Violent Crisis Intervation
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