Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Queency Aday

Vancouver,BC

Summary

Driven by a passion for excellence in the hospitality sector, I leveraged my roles at Amica Lions Gate to enhance dining experiences, achieving a notable increase in guest satisfaction. Skilled in team management and food presentation, I excel in operations management and staff training, fostering environments where teamwork and customer service thrive.

Overview

11
11
years of professional experience

Work History

Dining Room Supervisor

Amica Lions Gate
05.2023 - Current
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
  • Increased overall guest satisfaction, implementing a system for tracking and responding to feedback in a timely manner.
  • Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
  • Fostered strong relationships with repeat customers through personalized interactions that demonstrated genuine care for their dining preferences.
  • Set performance goals for the team based on historical data analysis, motivating employees to work together towards achieving these targets.
  • Improved team morale and productivity by providing ongoing support, recognition, and opportunities for professional growth.
  • Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
  • Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
  • Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Coordinated efforts among all departments-from the kitchen to floor staff-guaranteeing seamless focus on delivering top-notch customer service.
  • Assisted in menu development initiatives based on trends analysis research; provided feedback on dishes'' popularity among customers.
  • Collaborated with management to develop strategies for optimizing restaurant performance and achieving sales targets.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Server

Amica Lions Gate
10.2021 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Volunteer Probation Assistant

Ilocos Sur Parole and Probation Office
01.2020 - 08.2021
  • Verified social and legal history information of individual probationers.
  • Helped resolve probationer issues with housing, employment and healthcare.
  • Monitored minors, guardians and non-custodial family members.
  • Observed residents for compliance and behavior issues.
  • Supervised and mentored parolees and provided guidance in rehabilitation processes.
  • Conducted home visits to verify living arrangements and assess potential risks within the environment.
  • Facilitated group sessions focusing on life skills development, anger management, or other relevant topics for offender improvement.
  • Wrote progress reports and testified under oath at court hearings.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Supervised offenders to reduce risk to community.

Food Service Staff Member

Hotel Ni Among
12.2018 - 07.2020
  • Collaborated with kitchen staff to ensure timely preparation of meals according to customer requests.
  • Enhanced overall dining experience for guests through attentive food presentation and prompt delivery.
  • Participated in regular training sessions to stay updated on industry trends, menu offerings, and company policies.
  • Prepared appealing buffet displays, resulting in higher guest satisfaction rates during catered events.
  • Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
  • Improved customer satisfaction by providing efficient and friendly service during meal periods.
  • Demonstrated strong problem-solving skills when dealing with unexpected challenges or changes during busy meal times.
  • Provided exceptional service to patrons, addressing any concerns or complaints promptly and professionally.
  • Maintained a clean and sanitary work environment, ensuring compliance with health regulations and safety standards.

Cashier

Mainstream Business Inc. SM Baguio
08.2013 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

Professional Pastry

Pastry Centre of Vancouver
Vancouver
07.2024

Hospitality Management

Vancouver Community College
Vancouver, BC
04.2023

Bachelor Of Science In Hotel And Restaurant Management - Hospitality And Tourism Operations Management

Divine Word College of Vigan
Philippines, Vigan City Ilocos Sur
03.2013

Skills

  • Team Management
  • Sanitation Standards
  • Food presentation
  • Operations Management
  • Event Management
  • Employee Scheduling
  • Table Setting
  • Fine-dining expertise
  • Menu Planning
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking ability
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Leadership
  • Team Collaboration
  • Food Safety
  • Decision-Making
  • Food Preparation
  • Cooking techniques
  • Food and Beverage Service
  • Interpersonal Skills
  • Conflict Resolution
  • Professionalism
  • Staff Management
  • Task Delegation
  • Hiring and Onboarding
  • Staff Training
  • Food plating and presentation
  • Time management abilities

Languages

English

Timeline

Dining Room Supervisor

Amica Lions Gate
05.2023 - Current

Server

Amica Lions Gate
10.2021 - 04.2023

Volunteer Probation Assistant

Ilocos Sur Parole and Probation Office
01.2020 - 08.2021

Food Service Staff Member

Hotel Ni Among
12.2018 - 07.2020

Cashier

Mainstream Business Inc. SM Baguio
08.2013 - 06.2015

Professional Pastry

Pastry Centre of Vancouver

Hospitality Management

Vancouver Community College

Bachelor Of Science In Hotel And Restaurant Management - Hospitality And Tourism Operations Management

Divine Word College of Vigan

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Queency Aday